Faculty Profile

Gillian Warner-Søderholm

Head of Department - Department of Communication and Culture

Biography

Dr. Gillian Warner-Søderholm is a full time faculty member of the BI Norwegian Business School, and is also the head of the department of Communication, Culture and Languages. She also holds the position of Associate Professor, teaching on a number of programs in intercultural communication, international business, Scandinavian culture, study strategies, negotiations, and presentations. She holds a Bachelor degree in Education and Administration, a Master’s degree in English Literature, a Post Graduate Diploma in Management Consultancy and a Doctorate in Business Administration in Culture and Leadership. Gillian is originally from England and has lived and worked in Norway for 18 years.

Gillian was born and grew up in Kent, in the south of England. After college she worked for an international retailing company on-board cruise ships, and in the Miami and London offices, working on staff training programmes, management coaching and negotiations with international suppliers world-wide. Gillian moved from a business teaching environmnet to an academic environmnet in 1993, lecturing in business studies programmes for mid-kent college.

In 1995 Gillian moved to Oslo with her husband and family and started teaching English and cross cultural communicatons for the Norwegian School of Trade and Retail management, the Norwegian Houses of Parliament, the Insurance Academy, the Central Bank of Norway and the Norwegian Armed Forces. Much of her time has been spent combining executive language training programmes for the private and public sector with part time lecturing for the Norwegian School of Management BI. Gillian feels that this has been the secret to her success at BI - combining real life international work and experience with academic teaching. ( Gillian has won 4 'Lecturer of the Year Awards' ).

Gillian still maintains links with international companies and the Norwegian Houses of Parliament and works as a guest lecture in the public and private sector for some hours every month. In addition she has lectured at Hønefoss University College in American and English literature and Intercultural Communications since 2003. Gillian claims that the secret to her loving life and loving her work is the support and enthusiasm she gets from her fantastic husband Trond and also from their two daughters Annika and Emily.

She was awarded a 'top ten place in the ' European doctorate paper competition' by EDAMBA and was also nominated in 2012 for a place on the leadership foundation's top international leaders in Norway competition.

Teaching areas

Cross cultural management, International Business, Intercultural Communication in English, Presentations and negotiations, Business English, English and American Literature, study strategies.

Publications

Warner-Søderholm, Gillian & Søderholm, Annika (2018)

Ansattes preferanser for lederkommunikasjon: Finnes det regionale forskjeller i Norge?

Magma - Tidsskrift for økonomi og ledelse, 0418, s. 28- 39. - Fulltekst i vitenarkiv

I denne artikkelen spør vi hva slags lederkommunikasjon som er foretrukket av ansatte i Norge, og om det finnes regionale forskjeller. Dette er viktig å undersøke fordi manglende forståelse for ansattes (følgeres) preferanser for kommunikasjonsadferd fra en leder lett kan svekke organisasjonen på mange områder. Derfor er aktivt følgeskap (followership) i økende grad trukket frem i litteraturen som drivkraften i organisasjoner som et alternativ til lederskap. Forskning viser at ansattes preferanse for lederkommunikasjon predikerer lederes suksess (Judge, Piccolo, & Iles, 2004). Hvilke typer lederkommunikasjon foretrekker ansatte i Norge som ‘følgere av en leder’? Vi viser i denne studien til empiriske data og analyser som svarer på dette. Undersøkelsen er basert på et utvalg på 801 norske følgere ved bruk av LBDQXII-instrumentet (Littrell, 2013), Dette er et godt validert spørreskjema som operasjonaliserer og tester ELT (eksplisitt ledelsesteori) med et følgersentrert perspektiv på ledelse og kommunikasjon. Studien setter søkelyset på hva slags type lederkommunikasjon og lederadferd følgere anser som viktig. Hovedfunn i studien viser at norske ansatte foretrekker 1) klar kommunikasjon for bedre konfliktløsning, 2) kommunikasjon som viser hensyn til andre, og 3) tydelig kommunisert problemløsning. Studien viser også at de tre elementene som er minst viktig for ansatte i Norge, er 1) eksplisitt kommunikasjon om produktivitet, 2) mye snakk om fremtidig planlegging, samt 3) bruk av rik overtalelsesretorikk. Studien finner også interessante regionale forskjeller i Norge, spesielt gjelder dette i hvilken grad en leder burde kommunisere med følgere for å finne løsninger på hverdagslige, jobbrelaterte problemer, og i hvilken grad lederen kommuniserer eksplisitt om produktivitet. Praktiske implikasjoner oppsummeres i form av fem konkrete råd til ledere som ønsker å kommunisere i tråd med følgeres preferanser.

Warner-Søderholm, Gillian; Bertsch, Andy & Søderholm, Annika (2018)

Data on social media use related to age, gender and trust constructs of integrity, competence, concern, benevolence and identification

Data in Brief, 18, s. 696- 699. Doi: 10.1016/j.dib.2018.03.065 - Fulltekst i vitenarkiv

Littrell, Romie Frederick; Warner-Søderholm, Gillian, Minelgaite, Inga, Ahmadi, Yaghoub, Dalati, Serene, Bertsch, Andrew & Kuskova, Valentina (2018)

Explicit preferred leader behaviours across cultures: Instrument development and validation.

Journal of Management Development, 37(3), s. 243- 257. Doi: 10.1108/JMD-09-2017-0294

Warner-Søderholm, Gillian; Bertsch, Andy, Sawe, Everlyn, Lee, Dwight, Wolfe, Trina, Meyer, Josh, Engel, Josh & Fatilua, Vepati Normann (2018)

Who Trusts Social Media?

Computers in Human Behavior, 81, s. 303- 315. Doi: 10.1016/j.chb.2017.12.026

Trust is the foundation of all communication, yet a profound question in business today is how can we psychologically understand trust behaviors in our new digital landscape? Earlier studies in internet and human behavior have shown a significant connection between social media use and user personality (Hughes, Rowe, Batey, & Lee, 2012). Still, the connection between type of online user and their trust values is an under researched area. Today, millions of people globally read newsfeeds and information via their digital networks, but we do not know enough about human behavior related to which specific users of social media actually trust the news they read online. In this study we apply items from five different validated scales to measure trust to investigate to what degree a users' perception of trust varies depending on their gender, age, or amount of time spent using social media. Using a convenience population sample (n = 214) significant differences in levels of trusting behavior were found across gender, age, social media newsfeed preferences and extent of social media use. The findings suggest that women and younger users have the highest expectations for integrity, trusting others and expecting others to show empathy

Nguyen, Hanh Thi Hai; Bertsch, Andy, Warner-Søderholm, Gillian & Ondracek, Jim (2017)

Understanding Cultural Factors which Affect Women Serving on Boards of Directors

International Research Journal of Human Resources and Social Sciences, 4(1), s. 278- 305. - Fulltekst i vitenarkiv

Warner-Søderholm, Gillian & Cooper, Charles J (2016)

Be Careful What You Wish for: Mapping Nordic Cultural Communication Practices & Values in the Management Game of Communication

International Journal of Business and Management, 11(11), s. 48- 58. Doi: 10.5539/ijbm.v11n11p48 - Fulltekst i vitenarkiv

Warner-Søderholm, Gillian & Grenness, Tor (2016)

Kulturelle normer, selvsensur og ytringsfrihet: finner vi regionale forskjeller?

Alm, Kristian; Brown, Richard Mark & Røyseng, Sigrid (red.). Kommunikasjon og ytringsfrihet i organisasjoner

Seierstad, Cathrine; Warner-Søderholm, Gillian, Mariateresa, Torchia & Huse, Morten (2015)

Increasing the number of women on boards: The role of actors and processes

Journal of Business Ethics Doi: 10.1007/s10551-015-2715-0

Warner-Søderholm, Gillian; Bertsch, Andy & Abdullah, ABM (2014)

Doing Business in Norway: An International Perspective

Asian Journal of Research in Business Economics and Management, 4(11), s. 32- 45. Doi: 10.5958/2249-7307.2014.00971.2 - Fulltekst i vitenarkiv

Warner-Søderholm, Gillian & Kriger, Mark P. (2014)

The Art of Dealing with Religious and Cultural Diversity in the Classroom

International Journal of Business and Management, 9(10), s. 149- 160. Doi: 10.5539/ijbm.v9n10p149

Warner-Søderholm, Gillian (2014)

Project GLOBE's place in intercultural communication theories

Poutiainen, Saila (red.). Theoretical Turbulence in Intercultural Communication Studies

Bertsch, Andy & Warner-Søderholm, Gillian (2013)

Exploring societal cultural values and human rights and development

Sage Open, 3, s. 1- 13. Doi: 10.1177/2158244013502988 - Fulltekst i vitenarkiv

Warner-Søderholm, Gillian (2013)

Beyond a Literature Review of Hall’s Context Dimension: ScaleDevelopment, Validation & Empirical Findings Within a Norwegian Study

International Journal of Business and Management, 8(10), s. 27- 40. Doi: 10.5539/ijbm.v8n10p27 - Fulltekst i vitenarkiv

Warner-Søderholm, Gillian (2012)

Was the Grass Trampled When the Two Elephants Fought? Measuring Societal Cultures: Project GLOBE vs. Hofstede

Journal of International Doctoral Research, 1(1), s. 74- 96.

In quantitative-based research within the field of societal cultural studies, two of the foremost research teams, namely Hofstede (2001) and House et al. (2004), have held the limelight during the last half decade. During this period, numerous research journals have published critiques of these two approaches to quantifying cultural dimensions. These are critiques written either both ‘camps’ in a written battle, or are reviews written by other scholars who show a preference for either Hofstede or Project GLOBE’s research. The title of this article refers to Smith’s seminal paper (Smith, 2006) and, to an African proverb that states that when two elephants (two great forces) meet, the grass (the research environment) can be damaged. Hence, this article has two aims: Firstly, to offer a brief literature review of the research environment of cross-cultural studies. Secondly, to review this ‘battlefield’.

Warner-Søderholm, Gillian (2012)

Culture Matters: Norwegian Cultural Identity within a Scandinavian Context

Sage Open, 2012(2), s. 1- 12. Doi: 10.1177/2158244012471350

Warner-Søderholm, Gillian (2012)

But we're not all Vikings! Nordic societal cultural practices

Journal of Intercultural Communication

Warner-Søderholm, Gillian (2010)

Regionale forskjeller i forretningskultur i Norge "glokal" kommunikasjon og kultur

Magma - Tidsskrift for økonomi og ledelse, 13(3), s. 20- 28.

Warner-Søderholm, Gillian (2010)

"Global" kommunikasjon og kultur: Regionale forskjeller i forretningskultur i Norge

Magma - Tidsskrift for økonomi og ledelse, 13(3), s. 20- 28.

Warner-Søderholm, Gillian (2015)

interkulturelle utfordringer på arbeidplassen

[Radio]

Warner-Søderholm, Gillian (2011)

Norske ledere tror de er gode i språk

E24 og VGnett [Avis]

Bang, Tor & Warner-Søderholm, Gillian (2013)

The Development of Norwegian PR

[Article in business/trade/industry journal]. Communication Director, s. 38- 41.

Warner-Søderholm, Gillian (2011)

Standing on the shoulders of Giants or seeing the emporers' new clothes: a critical analysis of project GLOBE

[Academic lecture]. Nordic Intercultural Communication Symposium.

Warner-Søderholm, Gillian (2011)

Measuring Hall's High-Low context dimension:scale development and validation and some initial findings

[Academic lecture]. US colloquium of International Doctoral Research.

Warner-Søderholm, Gillian (2011)

Culture matters: Norwegian cultural identity within a Nordic Context

[Academic lecture]. Nordic Academy of Management Meeting.

Warner-Søderholm, Gillian (2010)

Cultural Mindfulness in the Business English Classroom

[Article in business/trade/industry journal]. Språk og språkundervisning, 43(1), s. 30- 36.

Warner-Søderholm, Gillian (2010)

The Role of Societal Cultural Practices within Corporate Communication: Opening Pandora’s Box

[Academic lecture]. Corporate and Organizational Communication Conference.

Warner-Søderholm, Gillian (2010)

Mapping Contemporary Nordic Cultural Practices

[Academic lecture]. Nordic Network for intercultural Communication.

Warner-Søderholm, Gillian (2008)

Comparing national values

[Academic lecture]. Reading University Research Seminar.

Warner-Søderholm, Gillian (2008)

Was the grass trampled when the two elephants fought

[Academic lecture]. Henley Business School- Wisconsin Seminar.

Warner-Søderholm, Gillian (2008)

Paradigm mapping societal cultural studies

[Academic lecture]. Nordic Intercultural Communication Seminar.

Academic Degrees
Year Academic Department Degree
2010 Henley Management College D.B.A.
2005 University of Oslo M.A.
2002 Almeda College and University B.A.
Work Experience
Year Employer Job Title
2012 - Present BI Norwegian Business School Associate professor
2012 - Present BI Norwegian Business School Head of Department
1995 - Present Norwegian Language Institute Language teacher
2011 - 2012 BI Norwegian Business School Senior lecturer
2002 - 2012 Hønefoss University College Lecturer
1999 - 2011 BI Norwegian Business School Lecturer
1996 - 2006 Norwegian Stortinget Language coach
1993 - 1995 Mid Kent College Lecturer - Business Studies
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