Corporate crisis management: Managing Covid-19 in Denmark, Sweden, and Norway
Johansson, Bengt; Ihlen, Øyvind, Lindholm, Jenny & Ørsten, Mark (red.). Communicating a Pandemic: Crisis Management and Covid-19 in the Nordic Countries
This chapter presents main challenges to the field of corporate crisis management and crisis communication, as well as to small and medium-sized enterprises (SMEs) during the Covid-19 pandemic. Despite variations in state strategies for dealing with Covid-19, conditions and ways of handling the crisis of the SMEs appear to be quite similar in Denmark, Norway, and Sweden, lending confirmation to the idea of a specific Nordic model. As SMEs were not prepared for this type of crisis, many of them turned to their trade associations for help in dealing with the problems created by the pandemic (lockdown, no income, lay-offs, etc.). Hence, based on a small explorative study, we also discuss in this chapter the role and communication of the trade associations in Denmark, Norway, and Sweden, acting as intermediaries between companies, government, media, and the public in the rhetorical arena of the Covid-19 pandemic. The trade associations succeeded in increasing the media coverage of SMEs, which had an important impact on solutions such as state support packages and the communication with members (extra-communication) and staff despite lockdown and remote work.
Frandsen, Finn & Johansen, Winni (2022)
Rhetorical Sub-Arena Theory: Revisited and Expanded.
Coombs, Timothy & Holladay, Sherry (red.). The Handbook of Crisis Communication
Frandsen, Finn & Johansen, Winni (2022)
New Theoretical Directions and Frameworks in Social Media and Crisis Communication Research
Austin, Lucinda & Jin, Yan (red.). Social Media and Crisis Communication, 2nd edition
Frandsen, Finn & Johansen, Winni (2022)
Strategic communication: a discipline in the making?
Falkheimer, Jesper & Heide, Mats (red.). Research Handbook on Strategic Communication
Maier, Carmen Daniela; Frandsen, Finn & Johansen, Winni (2022)
Understanding the arena of smoldering crises: a longitudinal study of discursive struggles after implementing a new IT health care platform
Purpose The aim of this paper is to study the development of a smoldering crisis over time. The focus is on a nationwide news media and online news communication related to a smoldering crisis running in the Danish healthcare system since 2016: the problematic implementation of a large-scale electronic health record (EHR), technology entitled Sundhedsplatformen (SP), in the hospitals of the capital region of Denmark. Design/methodology/approach Based on insights from crisis communication theories and in particular rhetorical arena theory (RAT), traces of SP smoldering crisis and patterns of discursive strategies are identified and explained from a longitudinal perspective to explain the communicative complexity that characterizes this smoldering crisis. To build an understanding of how this smoldering crisis is perceived, followed and kept alive, an analysis of (de)legitimation discursive strategies employed strategically by various actors and voices in news articles is conducted in relation to four communicative themes: issue identification, warnings, blame attribution and potential solutions. Findings It has been found that a legitimacy deficit emerges communicatively through specific (de)legitimation strategies during this smoldering crisis. New insights into RAT (Frandsen and Johansen, 2017) are also provided. Practical implications This study is not only of theoretical relevance, but it is also of practical relevance for public relation professionals who aim to identify characteristics of starting smoldering crises as well as to find strategic responses to the ongoing challenges and the developing over time of smoldering crises. Originality/value New insights into RAT (Frandsen and Johansen, 2017) are provided.
Frandsen, Finn & Johansen, Winni (2021)
God, bedre, bedst? Kommunikationens rolle i ledelse
Mellon, Karsten (red.). God ledelse
Frandsen, Finn & Johansen, Winni (2020)
Crisis Consulting
Frandsen, Finn & Johansen, Winni (red.). Crisis Communication. Handbooks of Communication Science
Frandsen, Finn & Johansen, Winni (2020)
Arenas and voices in organizational crisis communication.
Frandsen, Finn & Johansen, Winni (red.). Crisis Communication. Handbooks of Communication Science
Frandsen, Finn & Johansen, Winni (2020)
Reframing the field: Public Crisis Management, Political Crisis Management and Corporate Crisis Management.
Frandsen, Finn & Johansen, Winni (red.). Crisis Communication. Handbooks of Communication Science
Johansen, Winni & Frandsen, Finn (2020)
Brief History of Crisis Management and Crisis Communication: From Organizational Practice to Academic Discipline
Frandsen, Finn & Johansen, Winni (red.). Crisis Communication. Handbooks of Communication Science
Frandsen, Finn & Johansen, Winni (2020)
The Dancing CEO. New Perspectives on the Leader: Performer, Chief Happiness Officer or Seducer?
Advances in Public Relations and Communication Management
Frandsen, Finn & Johansen, Winni (2020)
Crisis Communication. Handbooks of Communication Science
De Gruyter Mouton.
Frandsen, Finn & Johansen, Winni (2020)
Corporate Image, Reputation and Identity
Tench, Ralph & Waddington, Stephen (red.). Exploring Public Relations and Management Communication