Employee Profile

Koen Pauwels

Adjunct Professor - Department of Marketing


Cui, Tony Haitao; Ghose, Anindya, Halaburda, Hanna, Iyengar, Raghuram, Pauwels, Koen, Sriram, S, Tucker, Catherine & Venkataraman, Sriraman (2021)

Informational Challenges in Omnichannel Marketing: Remedies and Future Research

Journal of Marketing, 85(1), s. 103- 120. Doi: 10.1177/0022242920968810

Omnichannel marketing is often viewed as the panacea for one-to-one marketing, but this strategic path is mired with obstacles. This article investigates three challenges in realizing the full potential of omnichannel marketing: (1) data access and integration, (2) marketing attribution, and (3) consumer privacy protection. While these challenges predate omnichannel marketing, they are exacerbated in a digital omnichannel environment. This article argues that advances in machine learning and blockchain offer some promising solutions. In turn, these technologies present new challenges and opportunities for firms, which warrant further academic research. The authors identify both recent developments in practice and promising avenues for future research.

You, Ya; Srinivasan, Shuba, Pauwels, Koen & Joshi, Amit (2020)

How CEO/CMO characteristics affect innovation and stock returns: findings and future directions

Journal of the Academy of Marketing Science, 48, s. 1229- 1253. Doi: 10.1007/s11747-020-00732-4

Investor stock market response has received a great deal of attention in the marketing literature. However, firms are not faceless corporations; individuals such as CEOs set their strategies. Upper echelon and strategic leadership theories hold that chosen strategies derive from these individuals’ opinions, which are a function of their personalities, demographics, experiences, and values. Building on recent literature, the authors propose how CEO characteristics can influence innovation and stock returns. Investors are motivated by cash flow expectations—in particular, the prospect of increasing and accelerating future cash flows, reducing associated risks, and increasing residual value. This systematic review focuses on four main characteristics—personality, demographics, experience and compensation—to arrive at a set of propositions on innovation and stock returns. After reviewing the extensive literature on CEO characteristics, the authors outline the emerging findings on CMO characteristics; propose future research directions on CEO and CMO characteristics, innovations, and stock returns; and offer implications for practice.

Soyer, Emre; Pauwels, Koen & Seggie, Steven H. (2019)

Big and Lean is Beautiful: A Conceptual Framework for Data-based Learning in Marketing Management

Rindfleisch, Aric & Malter, Alan J. (red.). Marketing in a Digital World

Kubler, Raoul V; Pauwels, Koen, Yildirim, Gokhan & Fandrich, Thomas (2018)

App Popularity: Where in the world are consumers most sensitive to price and user ratings?

Journal of Marketing, 82(5), s. 20- 44. Doi: 10.1509/jm.16.0140

Many companies compete globally in a world in which user ratings and price are important drivers of performance but whose importance may differ by country. This study builds on the cultural, economic, and structural differences across countries to examine how app popularity reacts to price and ratings, controlling for product characteristics. Estimated across 60 countries, a dynamic panel model with product-specific effects reveals that price sensitivity is higher in countries with higher masculinity and uncertainty avoidance. Ratings valence sensitivity is higher in countries with higher individualism and uncertainty avoidance, while ratings volume sensitivity is higher in countries with higher power distance and uncertainty avoidance and those that are richer and have more income equality. For managers, the authors visualize country groups and calculate how much price should decrease to compensate for a negative review or lack of reviews. For researchers, they highlight the moderators of the volume and valence effects of online ratings, which are becoming ubiquitous in this connected world.

Ilhan, Behice Ece; Kubler, Raoul V & Pauwels, Koen (2018)

Battle of the Brand Fans: Impact of Brand Attack and Defense on Social Media

Journal of Interactive Marketing, 43, s. 33- 51. Doi: 10.1016/j.intmar.2018.01.003

Fans of a brand attack fans of rival brands on social media. Given the nature of such rival brand fan attacks, managers are unsure about how much control they should exercise on brand-negative comments on their owned social media touchpoints, and what brand actions drive these Attack, Defense and Across (ADA) posts. Multimethod analysis identifies ADA's impact across industries of technology, fast food, toothpaste, beverages, and sports apparel. Sentiment analysis identifies that fans posting in both communities stimulate both brand-negative and brand-positive comments. Despite their relatively low prevalence (1–6% of all posts), ADA posts induce broader social-media brand engagement as they substantially increase and prolong the effects of managerial control variables such as communication campaigns and new-product introductions. Brand managers, thus, have specific levers to stimulate the positive consequences of rival brand fan posting on their owned media.

Academic Degrees
Year Academic Department Degree
2001 UCLA, Anderson Graduate School of Management Ph.D.
1993 Institut d´Administration et de Gestion, Universite Catholique de Louvain M.S.
1993 Commercial Engineer, Economishe Hogeschool Limburg B.S.
Work Experience
Year Employer Job Title
2015 - Present BI Norwegian Business School Adjunct professor
2008 - Present Ozyegin University Professor
2008 - Present Groningen University Professor and Honorary Chair in research on marketing dynamics
2005 - 2009 Tuck School of Business at Dartmouth Associate professor
2001 - 2004 Tuck School of Business at Dartmouth Assistant Professor