Faculty Profile

Line Lervik-Olsen

Professor - Department of Marketing

Biography

Line Lervik-Olsen is professor of marketing at BI Norwegian Business School. Lervik-Olsen received her Ph.D. degree in marketing in August 2002 from the Norwegian Business  School. In partial fulfillment of her degree Lervik-Olsen spent one year as a visiting Ph.D. student at the University of Michigan Business School. Prior to her Ph.D. Lervik-Olsen studied hospitality management at the Norwegian School of Hotel Management, University of Stavanger and Florida International University.

At BI Norwegian School of Management Lervik-Olsen teaches classes in service marketing and strategic marketing at various levels. Recently, Lervik-Olsen has developed a new course in service and innovation for bachelor students.

Lervik-Olsen has been the research leader of the Norwegian Customer Satisfaction Barometer and is currently affiliated with the Center for Service Innovation at the Norwegian School of Economics (NHH) where she holds a part-time position. Lervik-Olsen has published her work in journals such as the Journal of Service Research, the Journal of Economic Psychology, Managing Service Quality, the Journal of Service Theory and Practice, PLOS One.

Lervik-Olsen has published several book chapters as well as a Norwegian textbook on service and innovation, based on her research. Lervik-Olsen's current research interests are within the field of service marketing and strategic marketing with a special focus on service innovation, consumer trends, customer satisfaction and complaint behavior.

Publications registered in Cristin

(Current research information system in Norway)

Academic Degrees
Year Academic Department Degree
2002 BI Norwegian Business School/ University of Michigan Business School Ph.D.
1995 University of Stavanger/ Florida International University Master of Science
2002 BI Norwegian Business School/ University of Michigan Business School Ph.D.
1995 University of Stavanger/ Florida International University Master of Science
Work Experience
Year Employer Job Title
2016 - Present BI Norwegian Business School Professor in Marketing
2015 - Present Norwegian School of Economics Asspciate professor II Center for Service Innovation
2013 - Present Norwegian Business School, Department of Mareting Group leader
2003 - Present BI Norwegian Business School Associate professor
2010 - 2010 Standford University Guest researcher Scancor
2009 - 2010 Karlstad Business School Guest researcher
2001 - 2002 Norwegian Customer Satisfaction Barometer Head of Research
1997 - 2002 BI Norwegian Business School PhD. Candidate
1999 - 2000 University of Michigan Business School Guest researcher
1995 - 1997 Finnmark University College Lecturer