Faculty Profile

Rutger Daniel van Oest

Professor - Department of Marketing

Biography

Rutger van Oest obtained both his MSc in Econometrics (cum laude) and PhD in Economics from the Erasmus University Rotterdam. Prior to joining the Department of Marketing at BI, he was an assistant professor at Tilburg University.

Key publications:

Van Oest, R. (2018). A New Coefficient of Interrater Agreement: The Challenge of Highly Unequal Category Proportions. Psychological Methods, accepted for publication.

Andreassen, T. W., Van Oest, R. D., & Lervik-Olsen, L. (2018). Customer Inconvenience and Price Compensation: A Multiperiod Approach to Labor-Automation Tradeoffs in Services. Journal of Service Research, 21 (2), 173-183.

Knox, G., & Van Oest, R. (2014). Customer Complaints and Recovery Effectiveness: A Customer Base Approach. Journal of Marketing, 78 (5), 42-57.

Van Oest, R. (2013). Why Are Consumers Less Loss Averse in Internal than External Reference Prices?. Journal of Retailing, 89 (1), 62-71.

Van Oest, R., & Knox, G. (2011). Extending the BG/NBD: A Simple Model of Purchases and Complaints. International Journal of Research in Marketing, 28, 30-37.

Van Oest, R. D., Van Heerde, H. J., & Dekimpe, M. G. (2010). Return on Roller Coasters: A Model to Guide Investments in Theme Park Attractions. Marketing Science, 29 (July), 721-737.

Van Oest, R., & Franses, P. H. (2005). Which Brands Gain Share from Which Brands? Inference from Store-Level Scanner Data. Quantitative Marketing and Economics, 3, 281-304.

Bauwens, L., Bos, C. S., Van Dijk, H. K., & Van Oest, R. D. (2004). Adaptive Radial-Based Direction Sampling: Some Flexible and Robust Monte Carlo Integration Methods. Journal of Econometrics, 123, 201-222.

 

Publications

van Oest, Rutger Daniel (2018)

A New Coefficient of Interrater Agreement: The Challenge of Highly Unequal Category Proportions

Psychological methods

Andreassen, Tor W.; van Oest, Rutger Daniel & Lervik-Olsen, Line (2018)

Customer Inconvenience and Price Compensation: A Multiperiod Approach to Labor-Automation Trade-Offs in Services

Journal of Service Research, 21(2), s. 173- 183. Doi: 10.1177/1094670517738370

van Oest, Rutger Daniel & Knox, George (2015)

Håndtering av kundeklager : hva kan vi lære av faktisk kundeatferd?

Magma - Tidsskrift for økonomi og ledelse, 18(4), s. 72- 74.

Knox, George & van Oest, Rutger Daniel (2014)

Customer Complaints and Recovery Effectiveness: A Customer Base Approach

Journal of marketing, 78(5), s. 42- 57. Doi: 10.1509/jm.12.0317

van Oest, Rutger Daniel (2013)

Why are Consumers Less Loss Averse in Internal than External Reference Prices?

Journal of Retailing, 89(1), s. 62- 71. Doi: 10.1016/j.jretai.2012.08.003

Hunneman, Auke & van Oest, Rutger Daniel (2012)

Å estimere handelsområder uten å følge kundene hjem

Magma - Tidsskrift for økonomi og ledelse, s. 35- 41.

Oest, Rutger Daniel van & Knox, George (2011)

Extending the BG/NBD: A simple model of purchases and complaints

International Journal of Research in Marketing, 28(1), s. 30- 37. Doi: 10.1016/j.ijresmar.2010.11.001

van Oest, Rutger Daniel; van Heerde, Harald J. & Dekimpe, Marnik G. (2010)

Return on Roller Coasters: A Model to Guide Investments in Theme Park Attractions

Marketing science (Providence, R.I.), 29(4), s. 721- 737.

van Oest, Rutger Daniel & Franses, Philip Hans (2008)

Measuring Changes in Consumer Confidence

Journal of Economic Psychology, 29, s. 255- 275.

Franses, Philip Hans & van Oest, Rutger Daniel (2007)

On the Econometrics of the Geometric Lag Model

Economics Letters, 95(2), s. 291- 296.

van Oest, Rutger Daniel & Franses, Philip Hans (2005)

Which Brands Gain Share from Which Brands? Inference from Store-Level Scanner Data

Quantitative Marketing and Economics, 3, s. 281- 304.

Bauwens, Luc; Bos, Charles S., van Dijk, Herman K. & van Oest, Rutger Daniel (2004)

Adaptive Radial-Based Direction Sampling: Some Flexible and Robust Monte Carlo Integration Methods

Journal of Econometrics, 123, s. 201- 225.

van Oest, Rutger Daniel (2017)

Inter-rater Reliability: The Challenge of Highly Unequal Category Sizes

[Academic lecture]. 2017 Marketing Science Conference.

van Oest, Rutger Daniel & Knox, George (2016)

Valuing Customers When Abandonment is Two-Sided: Customer Attrition and the Company's Abandonment Option

[Academic lecture]. EMAC 2016.

Koval, Mariia; Wathne, Kenneth Henning, Hunneman, Auke & van Oest, Rutger Daniel (2016)

Termination of R&D Alliances: The Role of Formal and Informal Governance

[Academic lecture].  Knowledge & Innovation, Cooperative Strategy, and Entrepreneurship Paper Development Workshop at Strategic Management Society Annual Conference.

Koval, Mariia; Wathne, Kenneth Henning, Hunneman, Auke & van Oest, Rutger Daniel (2016)

Termination of R&D Alliances: The Role of Formal and Informal Governance

[Academic lecture]. EMAC 2016 Annual Conference.

Koval, Mariia; Wathne, Kenneth Henning, van Oest, Rutger Daniel & Hunneman, Auke (2015)

Termination of R&D alliances: the role of formal and informal governance

[Academic lecture]. The 6th Israel Strategy Conference.

Koval, Mariia; Wathne, Kenneth Henning, van Oest, Rutger Daniel & Hunneman, Auke (2015)

Termination of R&D alliances: the role of formal and informal governance

[Academic lecture]. SMS Annual International Conference.

Koval, Mariia; Wathne, Kenneth Henning, van Oest, Rutger Daniel & Hunneman, Auke (2015)

The Stability of R&D Alliances: Complementary Role of Formal and Informal Governance

[Academic lecture]. NFB Research School Conference 2015 in Trondheim (Norway).

Lervik-Olsen, Line; van Oest, Rutger Daniel & Peter C., Verhoef (2015)

When is Customer Satisfaction Sticky and when is it Flexible? A Longitudinal Analysis.

[Academic lecture]. Frontiers in Services.

Koval, Mariia; Wathne, Kenneth Henning, van Oest, Rutger Daniel & Hunneman, Auke (2015)

Governing alliance portfolios: alliance termination decisions under relational risks and structural constraints

[Academic lecture]. EMAC Doctoral Colloquium 2015, Leuven (Belgium), advanced track.

Andreassen, Tor Wallin; van Oest, Rutger Daniel & Lervik-Olsen, Line (2014)

Automation, Inconvenience and Compensation: A Dynamic View on Service Productivity

[Academic lecture]. Frontiers in Services.

Andreassen, Tor Wallin; van Oest, Rutger Daniel & Lervik-Olsen, Line (2014)

Automation, Inconvenience and Compensation: A Dynamic View on Service Productivity

[Academic lecture]. EMAC 43st Annual Conference.

Hunneman, Auke & van Oest, Rutger Daniel (2012)

Mapping local retailer competition: Which geographic regions are owned by which stores?

[Academic lecture]. EMAC 41st Annual Conference.

Academic Degrees
Year Academic Department Degree
2005 Erasmus University Rotterdam Ph.D.
2001 Erasmus University Rotterdam Master of Science
2000 Erasmus University Rotterdam Master of Science
2005 Erasmus University Rotterdam Ph.D.
2001 Erasmus University Rotterdam Master of Science
2000 Erasmus University Rotterdam Master of Science
Work Experience
Year Employer Job Title
2014 - Present BI Norwegian Business School Professor
2011 - 2014 BI Norwegian Business School Associate Professor
2005 - 2010 Tilburg University Assistant Professor