#NORA Research Seminar: Nordic Trends in Communication Research

  • Starts:13:00, 5 May 2022
  • Ends:17:00, 5 May 2022
  • Location:BI Campus Oslo
  • Contact:#NORA (nora@bi.no)

In this one-day seminar we will get together to discuss ongoing research projects and jointly work on pathways for further developing caproate communication research across the Nordic region.

The seminar is attended by researchers from Sweden, Finland, Denmark and Norway. Research projects to be discussed include work on prospects and challenges in the digitalization of communication as well as on crisis resilience during and after the Covid-19 pandemic.



  • 12.45 – 13.00
    Arrival at room A2 – 070
  • 13.00 – 13.05
  • 13.05 – 13.40
    Project A: Trade associations as crisis managers in Denmark and Norway during COVID-19: Internal, external, and extra-communication with members. Bang, Isaksson, Frandsen & Johansen
  • 13.40 – 14.15
    Project B: Participatory communicative practices as a condition for sense of inclusion among first-year students. Preliminary findings from the Mentor program research project. Brøgger, Wiik & Sonnenschein
  • 14.15 – 14.25
    Coffee break
  • 14.25 – 15.00
    Project C: Calling Siri a grumpy f*cker: The study of incivility towards AI versus human service agents. Maltseva Reiby & van Gils
  • 15.00 – 15.35
    Project D: Service-innovation to improve organizational resilience in times of crisis. Solvoll
  • 15.35 – 15.40
    Colloquium wrap-up
  • 15.40 – 16.00
    Break (coffee, tea & snacks served)
  • 16.00 – 17.00
    Closing Keynote. NordForsk as facilitator of Nordic research collaboration, and the added value created in Nordic research collaboration.Arne Flåøyen, Director of NordForsk
  • 17.00 – 19.00
  • 19.00 – 22.00
    Diner Restaurant Happolati, St. Olavs Plass 2, 0165 Oslo


Arne Flåøyen
Arne Flåøyen

Arne Flåøyen is since 2018 the director of NordForsk. NordForsk is the research funding organisation of the Nordic Council of Ministers. NordForsk funds research in all disciplines and work closely with the national research funding organisations in the Nordic Region. 

Arne Flåøyen holds a degree in veterinary science from the Norwegian School of Veterinary Science, and two PhDs (dr.scient and dr.med.vet.) from the same institution. His field of expertise is veterinary toxicology. Flåøyen has also completed a Master of Management degree at the Norwegian Business School - BI. Flåøyen was Deputy Director General and Head of Department at the Norwegian Veterinary Institute between 2007 and 2017. From 2004 to 2006 he worked as National Expert and Project Officer in DG Research in the European Commission.

Benedicte Brøgger
Benedicte Brøgger

Benedicte Brøgger holds a Ph.D. from the University of Oslo, Department of Social Anthropology from 2001. Her research experience includes several long-term field works in South-East Asia and a number of R&D-projects in companies and organizations in Norway. 

In 2007-2009 she was visiting scholar at the University of Chicago, and 2016-2017 she was ass.dean for BI-Fudan MBA-program in Shanghai. Other work experience is in commercial banking and the finance department in public administration. Brøgger was research director at the Work Research Institute from 2011-2013, when she became professor at BI. She teaches and supervises students at all levels, bachelor, master and Ph.d. She has received research grants from The Norwegian Research Council and EU Horizon 2020-program. Her latest publication in the 2021 monograph "Social Enterprise in China", Routledge.

Winni Johansen
Winni Johansen

Winni Johansen (Ph.D.) is a professor of Corporate Communication in the Department of Management, at Aarhus University, and adjunct professor at BI Norwegian Business School in Oslo. 

Her research interests include crisis management and crisis communication, social media, crisis consulting, internal crisis communication, environmental communication and strategic communication in private and public organizations. She is the co-editor of Organizational Crisis Communication: A Multivocal, Approach (Sage, 2017), International Encyclopedia of Strategic Communication (Wiley-Blackwell, 2018), Crisis Communication (Handbook) (Mouton de Gruyter, 2020), and has published more than 85 scholarly articles or book chapters. Together with Finn Frandsen, she was awarded the KOM’Prisen 2019 by by the Danish Union of Journalists (Media & Communication) and Kforum (Danish community for communication professionals) for their contributions to the professionalization of corporate communication in education and business in Denmark, and for their internationally renowned crisis communication research.

Kateryna Maltseva
Kateryna Maltseva

Kateryna Maltseva Reiby is Associate Professor of Marketing at Oslo New University College. Kateryna researches how humans interact with digital technologies such as artificial intelligence, wearables and internet platforms. In her research, she focuses on how these technologies shape people's experiences, relationships with other people, as well as people's self-understanding. Kateryna holds a PhD from BI Norwegian Business School.