BI Anniversary Festival 2018

The Promise and Problems of Intelligent Technology at Work

Are you smart enough to develop and manage intelligent organizations?

Intelligent technologies are entering the workplace – triggering both fear and excitement. Artificial Intelligence and robotics create new opportunities for value creation and change the way we work with each other and with intelligent machines. This creates challenges for executives and managers. Is the business community ready to develop intelligent organizations? BIs Anniversary Festival gives you research-based answers and executive leader’s perspectives to the promise and problems of our new digital and connected work life.

The event is a part of BI's Anniversary Festival 2018, which takes place at BI Norwegian Business School's four campuses. You can also join us at:

Practical information

  • Time:Wednesday, 24 October 2018 09:00 - 15:30
  • Place:BI - campus Oslo, Nydalsveien 37
  • Price:Free
  • Contact:Alumni (


  • Time
  • Title
  • Welcome and opening remarks

    Anders Dysvik, Conference Chair and Professor, Department of Leadership and Organizational Behavior, BI Norwegian Business School

  • Honorary Doctor Ceremony, Opening Speech

    Inge Jan Henjesand, President, BI Norwegian Business School
    Hilde C. Bjørnland, Professor and Provost, BI Norwegian Business School

  • Professor Valarie Zeithaml,
    David S. Van Pelt Family Distinguished Professor in Marketing at Kenan-Flagler Business School.

    Introduction by Line Lervik Olsen, Professor and Head of Department, Department of Marketing, BI Norwegian Business School

    Topic: “Thirty years of Service Quality Research”

  • Professor Sir Christopher Pissarides,
    Regius Professor of Economics at the London School of Economics BE and Nobel Prize laureate.

    Introduction by Espen Moen, Professor and Head of Department, Department of Economics, BI Norwegian Business School

    Topic: “The Labor Market in the age of Robots and Artificial Intelligence”

  • Honorary Doctor Ceremony

    Inge Jan Henjesand, President, BI Norwegian Business School

  • Networking break

  • At the Forefront, Looking Ahead
    Research-Based Answers to Contemporary Uncertainties of Management

    Amir Sasson, Professor and Provost Innovation and Outreach, BI Norwegian Business School

  • Making the Digital Transformation work

    Sut I Wong, Professor, Professor, BI Norwegian Business School
    Christian Fieseler
    , Professor, BI Norwegian Business School

    Digital technologies have and will continue to change the ways we work. In this talk, Professor Wong and Professor Fieseler from BI Norwegian Business School’s Nordic Center for Internet and Society will discuss the labor challenges the digital transformation raises, based on research conducted over recent years. By doing so, they will highlight the challenges of adapting our current notions of managerial feedback to platform organizations, and propose measures with which good leaders may greatly increase the effectiveness of online communities. To this end, they will showcase what constitutes attractive modes of organizing for the future workforce and new forms of leadership for a more inclusive, effective, and human-centered digital economy.

  • Human + Machine: Reimagining Work in the Age of Artificial Intelligence

    H. James Wilson, Managing Director of Information Technology and Business Research at Accenture Research

    Wilson is co-author of Human + Machine: Reimagining Work in the Age of Artificial Intelligence, a management guide to Artificial Intelligence.

    AI is radically transforming business. Are you ready? Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on? In "Human + Machine," Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate.

  • Cloud and AI: A new World

    Kimberley Lein-Mathisen, General Manger, Microsoft Norway

    Technological developments have made enormous progress in recent decades. Nobody can say for sure how tomorrow will be. But we know it will be characterized by two major trends that blend together: cloudlessness and artificial intelligence. New technology provides great opportunities, but also some challenges. How will technology drive Norway and the rest of the world in the future? How to ensure laws and regulations that create confidence, security and privacy when things happen so fast? How to facilitate sharing knowledge, developing and promoting innovation? The goal is that we learn from each other and together create a future that strengthens the community.

  • The data-driven organization: Intelligence at SCALE

    Vegard Kolbjørnsrud, Assistant Professor and Senior Research Fellow at Accenture
    John Chandler Johnson, Associate Professor, BI Norwegian Business School

    Digitalization and artificial intelligence not only present unprecedented opportunities for value creation, but also daunting challenges for executives and managers. Intelligent machines automate and augment work and decisions previously exclusively reserved for humans. Big data can enhance products and services, customer intimacy, business processes, and decisions. But how can your business transform data into insight and intelligence? What does the intelligent organization, the forum in which humans and machines collaborate, look like? What does this organizational form mean for managers? Chandler and Vegard will highlight these issues drawing on new research and cases. The talk is based on the new article “The data-driven organization: Intelligence at SCALE” in the forthcoming BI anniversary book that they’ve coauthored with fellow BI researchers Espen Andersen and Ragnvald Sannes


  • Networking break

  • Leadership in a digitized world

    Kjersti Jamne, Chief Marketing Officer, Telia Norway

    Working life is changing rapidly, and it is estimated that 70 percent of all jobs in year 2030 have yet to be created. Surveys show that education in the workplace provides more innovations within companies, but at the same time that digitization means that many employees need new and up-to-date expertise. Despite the change, investments in expertise and competency is generally low amongst businesses. How do you approach such a challenge?

    Jamnes will use her role and experience as the head of 1000 employees in Telia Norway as a backdrop in providing advices to what many call digitization management.

  • Creating customer value in the age of AI

    Vibeke Siljan Krohn, Chief Operating Officer at Nordea Life & Pension, Norway

    Artificial intelligence (AI) was once a phenomenon of sci-fi movies, but technology has finally caught up with imagination. AI is now reality, yet, we see few examples of real AI in play. This session will cover how Nordea specifically used AI and machine learning in dramatically improving customer experience.

  • Panel discussion: Question, issue, dilemma - TBA

    Facilitator : Randi Lunnan, Professor and Head of Department of Strategy and Entrepreneurship, BI Norwegian Business School

  • Value Creation and Business Models in the Digital Age

    Øystein Fjeldstad, Professor, BI Norwegian Business School

    In most industries, the competitive landscape is rapidly changing and, as a result, companies are speeding through their life cycles at an unprecedented pace. Digital is the main driver of the current changes. It affects all aspects of how customers behave and how companies create and capture value.

    How is value creation and organization design affected by digitization? What are the opportunities and challenges that digitization presents?


  • Leading a Global Business in a Digital Age

    Elisabeth Heggelund Tørstad, CEO Digital Solutions at DNV GL

  • Concluding remarks

  • Anders Dysvik

    Anders Dysvik is Professor of Organizational Behavior at the Department of Leadership and Organizational Behavior at BI Norwegian Business School. He has published in top journals and is involved in research collaboration projects with a number of Norwegian and International organizations and is also hired to hold invited talks for practitioners on HRM issues. He is also a much sought after lecturer.




  • Valarie Zeithaml

    Valarie Zeithaml is David S. Van Pelt's Family Distinguished Professor in Marketing at Kenan-Flagler Business School. Zeithml is an expert in service marketing and service quality. In the 80's, Zeithaml and her co-authors developed SERVQUAL, which is a quality management framework for services. She was called Thomson Reuters Highly Cited Researcher in the report on "The World's Most Influential Scientific Minds."


  • Sir Christopher Pissarides

    Pissarides is the School Professor of Economics & Political Science and Regius Professor of Economics at the London School of Economics. His research focuses on macroeconomic themes, especially labor, economic growth and economic policy. In 2010, he was awarded the Nobel Prize in Economics together with Peter A. Diamond and Dale Mortensen for their analysis of markets with theory of search freezes.

  • Sut I Wong

    Sut I Wong is Professor at the Department of Communication and Culture at BI. She is currently also a co-Director of the Nordic Centre for Internet and Society, looking into new ways of working.  Her research interests include relationship-based leadership, virtual team leadership, HR practices for individual innovative and proactive behaviors. Her more recent research looks into management practices for digital change.

  • Christian Fieseler

    Christian Fieseler is Professor at the Department of Communication and Culture at BI and the founding director of the Nordic Centre for Internet and Society. His research interests center on organizational identity, CSR and computer-mediated-communication. His focuses on how individuals and organizations adapt to the shift brought by new, social media, and how to design participative and inclusive spaces in this new regime.

  • James Wilson

    H. James Wilson is the Managing Director of Information Technology and Business Research at Accenture research. Wilson is co-author of Human + Machine: Reimaging Work in the Age of Artificial Intelligence, and holds speaks on the impact of A.I on the jobs and skills of the future. Wilson has been widely published in Harvard Business Review, MIT Sloan Management Review, and The Wall Street Journal.

  • Vegard Kolbjørnsrud

    Vegard Kolbjørnsrud is an Assistant Professor at the Department of Strategy and Entrepreneurship and a Senior Research Fellow with Accenture.  He does research and consulting on strategy, new organizational forms, digitalization, and business models. Topics also include digital strategy, governance and organization design, communities and crowdsourcing, open innovation and the impact of AI on management. 

  • John Chandler Johnson

    John Chandler Johnson is an Associate Professor at the Departement of Strategy and Entrepreneurship. He has industry experience in operations consulting and market research in Asia and North America. His current research topics include: network methodology, supply chain implications of digital transformation, and system-level disequilibrium dynamics emergent in social network evolution. His current teaching activities are primarily in machine learning.

  • Øystein Fjeldstad

    Øystein D. Fjeldstad is a Professor at the Department of Strategy and Entrepreneurship. He holds a Ph.D. from University of Arizona and has been a professor at BI since 1988. His latest research is regarding the design of digital organizations, and seeks to answer question such as: How is value creation and organization design affected by digitization? What are the opportunities and challenges that digitization presents?

  • Kimberley Lein -Mathisen

    Kimberly Lein-Mathisen is Country Manager for Microsoft Norway. She came to Microsoft from Orkla Home & Personal Care, where she was the CEO. Lein-Mathisen began her career with Procter & Gamble, co-founded Appear Networks and held several senior leadership positions in Eli Lilly. She has a B. Sc. in Industrial Engineering from the University of Illinois and an MBA from Harvard Business School. She is on the Board of directors of NHST and Abelia.

  • Kjersti Jamne

    Kjersti Jamne is Chief Marketing Officer, Telia Norway. She is responsible for the performance and leadership of the consumer oriented brands Telia, OneCall, and MyCall. Jamne has previously held key management roles in Telenor, including positions as a sales director for the mobile market and as director of analytics & CLM. Prior to Telenor, she worked as a consultant for PA Consulting Group. Jamne is an engineering graduate from NTNU.

  • Elisabeth Tørstad

    Elisabeth is the CEO for DNV GL Digital Solutions, a global organization with market leading deliverables of software, platform services, cyber security, digital transformation and data management. She is based in Norway and is a Member of the Executive Committee for the DNV GL Group. Her academic background includes a Cand. Scient. degree in Physics from the UiO and a degree of Business Administration from the NHH.

  • Vibeke Siljan Krohn

    Vibeke Siljan Krohn is Chief Operating Officer in Nordea Life & Pension Norway. She has previously held executive leadership roles in Telenor. Krohn is an entrepreneurial, high energy executive with broad international experience. She is truly passionate about how new technology, such as artificial intelligence and machine learning, create business opportunities. She holds a MSc degree from London School of Economics.