Series: Customer Experience Management

The Digital Customer Experience

This course introduces digital marketing and approaches such opportunities and challenges from a multidisciplinary perspective, involving marketing, psychology, and human-computer interaction.

Digital technologies have changed the way in which consumers and brands interface and interact. The constant and rapid evolution of digital environments, as well as the growing availability of tools for brands to engage and interact with their customers, have created multiple opportunities and challenges for firms associated with the way in which they understand consumers, brand touchpoints and user/customer experiences, integrated marketing communications, and market orientation, among others. 

TOPICS IN THIS COURSE INCLUDE:

  • Introduction to customer experiences in the context of digital marketing
  • Digital multisensory marketing: The changing landscape of brand touchpoints
  • Introduction to interaction design
  • Final reflections around marketing organization considering digital environments

PAYMENT

Price per course is 5950, -. Payment is made upon registration.

SCHEDULE

  • Start date: 24.02.2021 (Date Insendi opens)
  • Dates live classes:  
    - 03.03.2021
    - 10.03.2021
    - 17.03.2021
  • Time live classes: 09.00 – 12.00 (CET)


Please register to apply for this course:

Register here

HOW IT WORKS

The series of Short Learning Modules consists of three separate modules where you can chose one, two or three modules. Each module runs over a period of three weeks with weekly 3 hours online live classes at Zoom and online learning material and activities at the Insendi learning platform.

FORMALIZE WITH ECTS?

If you have signed up for all three modules within the same course series, and qualify for exam for this type of course at BI, you may formalize the course series with an exam, counting for 7.5 ECTS.

The admission requirement for a 7,5 ECTS course at bachelor level is passed three years upper secondary education (In Norway this provides general study competence). Alternatively, admission may be based on age and prior learning and work experience. An exam fee will be added. The deadline if you want to apply for the exam is 1 March or 1 October.

 

 

Practical information