BI BUSINESS
REVIEW
BI BUSINESS
REVIEW
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BI Business Review Consumer lies in the service encounter
More than nine out of ten consumers admit that they have been lying during a service encounter. Why do we lie and what are the implications for consumers and businesses?
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BI Business Review Trumping research biases
Research results can be biased when people are afraid to give honest answers. Scientists can also hope for “politically correct” results. Both types of bias were likely responsible for the failure to predict Trump’s victory.
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BI Business Review What do surveys actually reveal?
Surveys do not always answer our questions. Instead of revealing people’s attitudes, we learn how…
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BI Business Review How artificial intelligence will change leadership
Artificial intelligence (AI) and technology will redefine the business landscape and it will…
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BI Business Review Visualise for better decisions
Managers who draw pictures of their networks, are able to make better strategic decisions.
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BI Business Review Can terrorists influence our trust in each other?
Swedes trusted each other more after the terror attack in Stockholm. But the newfound trust did…