Artificial intelligence (AI) is about to enter businesses en masse. But unlike prior waves of new technology—which have largely disrupted blue collar and service jobs—recent advancements in AI will affect all levels of management, from the C-suite to the front line.
AI not only presents unprecedented opportunities for value creation, but also daunting challenges for executives and managers. It will force them to reconsider their own roles and redefine the fundamental operating principles currently guiding their organizations. Division of labor will change, and collaboration among humans and machines will increase. Companies will have to adapt their training, performance and talent acquisition strategies to account for a newfound emphasis on work that hinges on human judgment and skills, including experimentation and collaboration.
This presentation reports on the findings from a survey of 1,770 managers from 14 countries and interviews with 37 executives in charge of digital transformation at their organizations, and it outlines the skills and practices managers need to master in the era of intelligent machines.