Department of Communication and Culture

Publications

• Miguel, Cristina; Lutz, Christoph, Majetić, Filip, Perez Vega, Rodrigo & Sanchez-Razo, Miguel (2023)
  It's not All Shiny and Glamorous: Loneliness and Fear of Missing Out among Digital Nomads
  Proceedings of the Annual Hawaii International Conference on System Sciences, 56, p. 4628-4637.
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  The term 'digital nomad' has gained popularity to describe professionals who work remotely from different locations facilitated by using information and communication technology. This study explores the interaction between digital nomadism and loneliness, digital nomads' coping mechanisms to fight loneliness (with a special focus on social media use), as well as the phenomenon of fear of missing out (FoMO). Digital nomads who often experience isolation may turn to the use of Facebook, WhatsApp, and Instagram to keep in contact with family and friends and other social media like Facebook groups, Slack, and MeetUp to meet new people. However, intensive use of social media can generate FoMO. By using 15 in-depth interviews, this paper aims to explore loneliness and FoMO as issues that might negatively intersect with digital nomads' wellbeing, thus spotlighting some of the hidden dark sides of digital nomadism that go too often unnoticed.

• Cameron, Lindsey; Lamers, Laura, Leicht-Deobald, Ulrich, Lutz, Christoph, Meijerink, Jeroen & Möhlmann, Mareike (2023)
  Algorithmic Management: Its Implications for Information Systems Research
  Communications of the Association for Information Systems, 52, p. 556-574.
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  In recent years, the topic of algorithmic management has received increasing attention in information systems (IS) research and beyond. As both emerging platform businesses and established companies rely on artificial intelligence and sophisticated software to automate tasks previously done by managers, important organizational, social, and ethical questions emerge. However, a cross-disciplinary approach to algorithmic management that brings together IS perspectives with other (sub-)disciplines such as macro- and micro-organizational behavior, business ethics, and digital sociology is missing, despite its usefulness for IS research. This article engages in cross-disciplinary agenda setting through an in-depth report of a professional development workshop (PDW) entitled “Algorithmic Management: Toward a Cross-Disciplinary Research Agenda” delivered at the 2021 Academy of Management Annual Meeting. Three leading experts (Mareike Möhlmann, Lindsey Cameron, and Laura Lamers) on the topic provide their insights on the current status of algorithmic management research, how their work contributes to this area, where the field is heading in the future, and what important questions should be answered going forward. These accounts are followed up by insights from the breakout group discussions at the PDW that provided further input. Overall, the experts and workshop participants highlighted that future research should examine both the desirable and undesirable outcomes of algorithmic management and should not shy away from posing ethical and normative questions.

• Alacovska, Ana; Booth, Peter & Fieseler, Christian (2023)
  A Pharmacological Perspective on Technology-Induced Organised Immaturity: The Care-giving Role of the Arts
  Business Ethics Quarterly, 54(4). Doi: 10.1017/beq.2022.39
• Bucher, Eliane; Schou, Peter Kalum & Waldkirch, Matthias (2023)
  Just Another Voice in the Crowd? Investigating Digital Voice Formation in the Gig Economy
  Academy of Management Discoveries. Doi: 10.5465/amd.2022.0112
• Myrvang, Christine (2023)
  Framtidas fortid er nå
  Arbeiderhistorie, 37(1), p. 175-177. Doi: 10.18261/arbeiderhistorie.37.1.13
• Ski-Berg, Veronica & Røyseng, Sigrid (2023)
  Institutional change in higher music education: A quest for legitimacy
  International Journal of Music Education. Doi: 10.1177/02557614231164154
• Solvoll, Mona K & Høiby, Marte (2023)
  Framing the Covid-19 pandemic: A case study of the role of Norwegian public service broadcasting in times of crisis
  Mediekultur, 38(73), p. 6-27. Doi: 10.7146/mk.v38i73.131934
• Wilhelmsen, Tiril; Røysamb, Espen, Lekhal, Ratib, Brandlistuen, Ragnhild Eek, Alexandersen, Nina & Wang, Mari Vaage (2023)
  Children's mental health: The role of multiple risks and child care quality
  Journal of Applied Developmental Psychology, 86. Doi: 10.1016/j.appdev.2023.101546
• Stensen, Kenneth; Lydersen, Stian, Ranøyen, Ingunn, Klöckner, Christian Andreas Nikolaus, Buøen, Elisabet Solheim, Lekhal, Ratib & Drugli, May Britt (2023)
  Psychometric Properties of the Student-Teacher Relationship Scale-Short Form in a Norwegian Early Childhood Education and Care Context
  Journal of Psychoeducational Assessment. Doi: 10.1177/07342829231166251
• Olsen, Ragnhild Kristine & Furseth, Peder Inge (2023)
  Service Innovation and Value Creation in Local Journalism During Times of Crisis
  Journalism Studies. Doi: 10.1080/1461670X.2023.2173510
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  Journalism innovation, according to service innovation theory, is about providing new journalistic services that create value for audiences, society, and the news organisation itself. This study explores how local news media responded to the Coronavirus crisis in terms of service innovation. Based on interviews with editors and top management representatives at two local newspaper groups in Norway (N = 20), we show how local newspapers developed new digital services in response to audiences’ need for guidance, overview, and a sense of togetherness, and how the media operations generated revenues in the process. Theoretically, the study identifies two key innovation dynamics in local journalism during a crisis: A social-economic value creation dynamic which captures how local newspapers appropriate their business model to accommodate new service offerings and balance social and economic value creation considerations; and a service system-audience experience dynamic which captures how innovation in journalistic offerings are linked to concurrent innovations in journalistic production processes. This research enhances the understanding of journalism innovation as a value-creating phenomenon and the factors that stimulate such value creation during crises.

• Wallius, Eetu & Köse, Dicle Berfin (2023)
  Gamified eco-driving: A systematic literature review
  CEUR Workshop Proceedings, p. 184-191.
• Gran, Anne-Britt & Gaustad, Terje (2022)
  Digitizing Cinemas – Comprehensive Intended and Unintended Consequences for Diversity
  The Journal of Arts Management, Law, and Society, 52(2), p. 101-116. Doi: 10.1080/10632921.2021.2018374
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  This article concerns digitization of film distribution and exhibition in the entire cinema sector in Norway, its comprehensive consequences for diversity - seen from the perspective of cultural policy. The results of analyzing complete cinema statistics for three years (2008, 2013 and 2017) indicate that the digitization process “from film reels to film files” contributes to strengthened diversity in terms of repertoire, distribution and new audiences. For policy makers, cinema operators and researchers, the study presents positive intended and unintended consequences of digitizing the cinema sector. These positive consequences offer cinema operators new opportunities when it comes to repertoire diversity.

• Brockhaus, Jana & Zerfass, Ansgar (2022)
  Strengthening the role of communication departments: A framework for positioning communication departments at the top of and throughout organizations
  Corporate Communications. An International Journal, 27(1), p. 53-70. Doi: 10.1108/CCIJ-02-2021-0021
• Newlands, Gemma Elisabeth Marjorie (2022)
  Anthropotropism: Searching for Recognition in the Scandinavian Gig Economy
  Sociology. Doi: 10.1177/00380385211063362
• Newlands, Gemma Elisabeth Marjorie (2022)
  “This isn't forever for me”: Perceived employability and migrant gig work in Norway and Sweden
  Environment and Planning A: Economy and Space. Doi: 10.1177/0308518X221083021
• Bracht, Eva M.; Barghi, Bita, Dumont, Kitty B., Edelmann, Charlotte M., Epitropaki, Olga, Fransen, Katrien, Giessner, Steffen R., Gleibs, Ilka H., Gonzalez, Roberto, Gonzalez, Ana Laguia, Lipponen, Jukka, Monzani, Lucas, Markovits, Yannis, Molero, Fernando, Leon, Juan A. Moriano, Neves, Pedro, Orosz, Gábor, Roland-Lévy, Christine, Schuh, Sebastian C., Sekiguchi, Tomoki, Song, Lynda Jiwen, Story, Joana, Boer, Diana, Stouten, Jeroen, Tatachari, Srinivasan, Valdenegro, Daniel, van Bunderen, Lisanne, Voros, Viktor, Wong, Sut I, Youssef, Farida, Zhang, Xin-an, Van Dick, Rolf, Haslam, S. Alexander, Kerschreiter, Rudolf, Lemoine, Jérémy E, Steffens, Niklas K., Akfirat, Serap Arslan & Avanzi, Lorenzo (2022)
  Innovation across cultures: Connecting leadership, identification, and creative behavior in organizations
  Applied Psychology. Doi: 10.1111/apps.12381
• Buhmann, Alexander (2022)
  Unpacking Joint Attributions of Cities and Nation States as Actors in Global Affairs
  The Hague Journal of Diplomacy, 17(1), p. 109-122. Doi: 10.1163/1871191X-bja10092
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  Public diplomacy efforts of nation states and cities within these states inevitably develop alongside another, giving rise to joint attributions regarding these entities as actors in global affairs, though also potentially intensifying perceptions of their independent and even contradictory roles in international diplomacy. Variations in attributions of cities and states as more or less conjoint actors can be expected to affect both the visibility of key actors and the formation of attitudes and behaviours towards these actors in international affairs. In this essay I explore how and in what dimensions such variations can be expected to occur, applying recent thinking on the constitution of social actors to this emerging debate in public and city diplomacy scholarship and proposing a conceptual framework that distinguishes joint ‘selfhood’ and ‘actorhood’ as key dimensions of joint city/state attributions. The essay includes a discussion of the implications of this conceptualisation for public and city diplomacy.

• Xiao, Yi & Yu, Shubin (2022)
  Using Humor to Promote Social Distancing on Tiktok During the COVID-19 Pandemic
  Frontiers in Psychology, 13. Doi: 10.3389/fpsyg.2022.887744
• Booth, Peter & Røyseng, Sigrid (2022)
  Artists and Online Dissemination: An Analysis of Positions and Position-Takings
  The Journal of Arts Management, Law, and Society. Doi: 10.1080/10632921.2022.2034691
• Blyth, Dorothy; Jarrahi, Mohammad Hossein, Lutz, Christoph & Newlands, Gemma Elisabeth Marjorie (2022)
  Self-branding strategies of online freelancers on Upwork
  New Media & Society. Doi: 10.1177/14614448221108960
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  Self-branding is crucial for online freelancers as they must constantly differentiate themselves from competitors on online labor platforms to ensure a viable stream of income. By analyzing 39 interviews with freelancers and clients on the online labor platform Upwork, we identify five key self-branding strategies: boosting a profile, showcasing skills, expanding presence, maintaining relationships with clients, and individualizing brand. These self-branding strategies are contextualized within Goffman's dramaturgical theory and through an affordances lens, showing immanent tensions. While online freelancers successfully leverage self-branding to improve their visibility on Upwork and beyond, the client perspective reveals a fine line between too little and too much self-branding. Online freelancers must brand themselves in visibility games when the game rules are largely opaque, riddled with uncertainty, and constantly evolving. We connect the findings to adjacent platform economy research and derive a self-branding as a performance framework.

• Isaksson, Maria & Solvoll, Mona K (2022)
  The rhetoric of the Norwegian government and health authorities during the COVID-19 pandemic
  Journal of Communication Management. Doi: 10.1108/JCOM-08-2022-0100
• Maier, Carmen Daniela; Frandsen, Finn & Johansen, Winni (2022)
  Understanding the arena of smoldering crises: a longitudinal study of discursive struggles after implementing a new IT health care platform
  Journal of Communication Management. Doi: 10.1108/JCOM-12-2021-0136
• Černe, Matej; Bunjak, Aldijana, Wong, Sut I & Moh'd, Shaima' Salem (2022)
  I'm creative and deserving! From self-rated creativity to creative recognition
  Creativity and Innovation Management. Doi: 10.1111/caim.12518
• Jarrahi, Mohammad Hossein; Lutz, Christoph & Newlands, Gemma Elisabeth Marjorie (2022)
  Artificial Intelligence, Human Intelligence and Hybrid Intelligence Based on Mutual Augmentation
  Big Data and Society, 9(2). Doi: 10.1177/20539517221142824
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  There is little consensus on what artificial intelligence (AI) systems may or may not embrace. While this may point to multiplicity of interpretations and backgrounds, a lack of conceptual clarity could thwart development of a common ground around the concept among researchers, practitioners and users of AI and pave the way for misinterpretation and abuse of the concept. This article argues that one of the effective ways to delineate the concept of AI is to compare and contrast it with human intelligence. In doing so, the article broaches unique capabilities of humans and AI in relation to one another (human and machine tacit knowledge), as well as two types of AI systems: one that goes beyond human intelligence and one that is necessarily and inherently tied to it. It finally highlights how humans and AI can augment their capabilities and intelligence through synergistic human-AI interactions (i.e., human-augmented AI and augmented human intelligence), resulting in hybrid intelligence, and concludes with a future-looking research agenda.

• Ciuchita, Robert; Medberg, Gustav, Penttinen, Valeria, Lutz, Christoph & Heinonen, Kristina (2022)
  Affordances Advancing User-Created Communication (UCC) in Service: Interactivity, Visibility, and Anonymity
  Journal of Service Management (JOSM), 33(4-5), p. 688-704. Doi: 10.1108/JOSM-10-2021-0407
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  Purpose: Digital platform users not only consume but also produce communication related to their experiences. Although service research has explored users’ motivations to communicate and focused on outcomes such as electronic word-of-mouth (eWOM), it remains largely unexplored how users iteratively interact with communication artifacts and potentially create value for themselves, other users, and service providers. We thus introduce communicative affordances as a framework to advance user-created communication (UCC) in service. Design/methodology/approach: Drawing from the literature in communication, service research, and interactive marketing, we introduce an affordance perspective on UCC in service. Findings: We present three UCC affordances for the service context—interactivity, visibility, and anonymity—discuss opportunities and challenges for service providers associated with these affordances, and, finally, offer affordance-specific research questions and general recommendations for future research. Research limitations/implications: By conceptualizing UCC in service from an affordances perspective, this paper moves beyond the traditional sender–receiver communication framework and emphasizes opportunities and challenges for service research and practice. Practical implications: Instead of focusing separately on specific technologies or user behaviors, we recommend that service managers adopt a holistic perspective of user goals and motivations, use experiences, and platform design. Originality: By conceptualizing UCC as an augmenting, dialogical process concerning users experiences, and by introducing communicative affordances as a framework to advance UCC in service, we offer an in-depth understanding of the diverse and ever-evolving landscape of communication in service.

• Olsen, Ragnhild Kristine; Solvoll, Mona K & Futsæter, Knut Arne (2022)
  Gatekeepers as Safekeepers—Mapping Audiences’ Attitudes towards News Media’s Editorial Oversight Functions during the COVID-19 Crisis
  Journalism and Media, 3(1), p. 182-197. Doi: 10.3390/journalmedia3010014
• Buhmann, Alexander & Fieseler, Christian (2022)
  Deep Learning Meets Deep Democracy: Deliberative Governance and Responsible Innovation in Artificial Intelligence
  Business Ethics Quarterly. Doi: 10.1017/beq.2021.42
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  Responsible innovation in artificial intelligence (AI) calls for public deliberation: well-informed “deep democratic” debate that involves actors from the public, private, and civil society sectors in joint efforts to critically address the goals and means of AI. Adopting such an approach constitutes a challenge, however, due to the opacity of AI and strong knowledge boundaries between experts and citizens. This undermines trust in AI and undercuts key conditions for deliberation. We approach this challenge as a problem of situating the knowledge of actors from the AI industry within a deliberative system. We develop a new framework of responsibilities for AI innovation as well as a deliberative governance approach for enacting these responsibilities. In elucidating this approach, we show how actors from the AI industry can most effectively engage with experts and nonexperts in different social venues to facilitate well-informed judgments on opaque AI systems and thus effectuate their democratic governance.

• Brockhaus, Jana; Buhmann, Alexander & Zerfass, Ansgar (2022)
  Digitalization in corporate communications: understanding the emergence and consequences of CommTech and digital infrastructure
  Corporate Communications. An International Journal. Doi: 10.1108/CCIJ-03-2022-0035
• Olsen, Ragnhild Kristine; Olsen, Gunhild Ring & Røsok-Dahl, Heidi (2022)
  Unpacking Value Creation Dynamics in Journalism Education. A Covid-19 Case Study
  Journalism Practice, p. 1-19. Doi: 10.1080/17512786.2022.2043767
• Erlandsen, Margrethe Aaen; Harwiss, Hilde Elise Lytomt, Bjartveit, Steinar & Arnevik, Espen Kristian Ajo (2022)
  Ledelse mellom sterke ideologier og lillebrorkomplekser – en eksplorerende studie i tverrfaglig spesialisert rusbehandling
  Tidsskrift for Norsk Psykologforening, 59(2), p. 120-128. Doi: 10.52734/T429j596
• Wong, Sut I; Berntzen, Marthe, Warner-Søderholm, Gillian & Giessner, Steffen Robert (2022)
  The negative impact of individual perceived isolation in distributed teams and its possible remedies
  Human Resource Management Journal. Doi: 10.1111/1748-8583.12447
• van Trijp, Catharina Petronella Johanna; Broekhuizen, Martine Louise, Moser, Thomas, Barata, M Clara & Aguiar, Cecília (2022)
  Parental perspectives on ECEC settings that foster child well-being: a comparison across nine European countries
  International Journal of Early Years Education, p. 1-20. Doi: 10.1080/09669760.2022.2114319
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  Parents play a vital role in identifying children’s needs for support and Early Childhood Education and Care (ECEC) features that support children’s well-being. This study examined parental perspectives on features of ECEC that foster young children’s well-being under and above the age of 3 years by interviewing 359 parents across nine European countries (England, Finland, Germany, Greece, Italy, the Netherlands, Norway, Poland, and Portugal). Results revealed that parental perspectives largely converged with quality features discussed in ECEC research. Process quality features were mentioned more frequently than structural features for all children 0- to 6-years-old in almost all countries. However, care-oriented features were mentioned more frequently for under 3 years, and educational-oriented features were mentioned more frequently for the older group. Regarding structural features, patterns of responses across the two age groups were similar in most countries. Age differences were not more pronounced in countries with a split governance system.

• Solberg, Elizabeth; Adamska, Katarzyna, Wong, Sut I & Traavik, Laura E. Mercer (2022)
  When managers believe technological ability is fixed
  Human Resource Management Journal, p. 1-18. Doi: 10.1111/1748-8583.12478
• Wong, Sut I; Solberg, Elizabeth & Traavik, Laura E. Mercer (2022)
  Individuals' fixed digital mindset, internal HRM alignment and feelings of helplessness in virtual teams
  Information Technology and People. Doi: 10.1108/ITP-04-2021-0310
• Røyseng, Sigrid; Henningsen, Erik & Vinge, John (2022)
  The moral outlooks of cultural workers in pandemic times
  Nordisk kulturpolitisk tidsskrift, 25(2), p. 1-15. Doi: 10.18261/nkt.25.2.3
• Nystad, Kathrin; Drugli, May Britt, Lydersen, Stian, Lekhal, Ratib & Buøen, Elisabet Solheim (2022)
  Change in toddlers' cortisol activity during a year in childcare. Associations with childcare quality, child temperament, well-being and maternal education.
  Stress, 25(1), p. 156-165. Doi: 10.1080/10253890.2022.2048371
• Sørensen, Rune Jørgen; Iversen, Jon Marius Vaag, From, Johan & Bonesrønning, Hans (2022)
  Parenting styles and school performance: evidence from second-generation immigrants in Norway
  Scandinavian Journal of Educational Research. Doi: 10.1080/00313831.2022.2127882
• Yu, Shubin; Xiong, Ji (Jill) & Shen, Hao (2022)
  The rise of chatbots: The effect of using chatbot agents on consumers' responses to request rejection
  Journal of Consumer Psychology. Doi: 10.1002/jcpy.1330
• Yu, Shubin & Zhao, Luming (2022)
  Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach
  Journal of Medical Internet Research, 24(12). Doi: 10.2196/39573
• Yu, Anqi; Yu, Shubin & Liu, Huaming (2022)
  How a “China-made” label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news
  Journal of Retailing and Consumer Services, 66. Doi: 10.1016/j.jretconser.2021.102899
• Alacovska, Ana; Bucher, Eliane & Fieseler, Christian (2022)
  A Relational Work Perspective on the Gig Economy: Doing Creative Work on Digital Labour Platforms
  Work, Employment and Society. Doi: 10.1177/09500170221103146
• Grenness, Tor (2022)
  “If You Don’t Cheat, You Lose”: An Explorative Study of Business Students’ Perceptions of Cheating Behavior
  Scandinavian Journal of Educational Research. Doi: 10.1080/00313831.2022.2116479
• Cuthbertson, Richard & Furseth, Peder Inge (2022)
  Digital services and competitive advantage: Strengthening the links between RBV, KBV, and innovation
  Journal of Business Research, 152(November 2022), p. 168-176. Doi: 10.1016/j.jbusres.2022.07.030
• Nübold, Annika; van Gils, Suzanne & Zacher, Hannes (2022)
  Daily Work Role Stressors and Dark Triad States: Results of Two Diary Studies
  Zeitschrift für Psychologie, 230(4), p. 311-320. Doi: 10.1027/2151-2604/a000505
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  Organizational research on the dark triad has, so far, focused on individual differences in employees’ stable tendencies to act in manipulative, grandiose, or callous ways (i.e., dark triad traits). Research on momentary expressions of Machiavellianism, narcissism, and psychopathy (i.e., dark triad states) and the work situations that may trigger them is still in its infancy. Based on the conservation of resources theory, we hypothesized that daily role ambiguity and role conflict deplete employees’ daily self-control resources which, in turn, is related to the daily expression of dark triad states. To test our hypotheses, we conducted two daily diary studies across 5 and 10 workdays. Consistent with expectations, on days when employees experienced more role conflict than usual, they were more likely to express their darker side of personality. In contrast, hypotheses about the detrimental effects of daily role ambiguity and the mediating role of daily self-control depletion were not supported.

• Gläser, Daniel; van Gils*, Suzanne & Van Quaquebeke, Niels (2022)
  With or Against Others? Pay-for-Performance Activates Aggressive Aspects of Competitiveness
  European Journal of Work and Organizational Psychology. Doi: 10.1080/1359432X.2022.2039125
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  While paying employees for performance (PfP) has been shown to elicit increased motivation by way of competitive processes, the present paper investigates whether the same competitive processes inherent in PfP can also encourage aggressiveness. We tested our hypothesis in three studies that conceptually build on each other: First, in a word completion experiment (N = 104), we find that PfP triggers the implicit activation of the fighting and defeating facets of competitiveness. Second, in a multi-source field study (N = 94), coworkers reported more interpersonal deviance from colleagues when the latter received a performance bonus than when they did not. In our final field study (N = 286), we tested the full model, assessing the effect of PfP and interpersonal deviance mediated by competitiveness: Employees with a bonus self-reported higher interpersonal deviance towards their co-workers, which was mediated by individual competitiveness. These findings underscore that PfP can entail powerful yet widely unstudied collateral effects

• Schou, Peter Kalum & Bucher, Eliane (2022)
  Divided we fall: The breakdown of gig worker solidarity in online communities
  New technology, work and employment. Doi: 10.1111/ntwe.12260
• Jarrahi, Mohammad Hossein; Lutz, Christoph, Boyd, Karen, Østerlund, Carsten & Willis, Matthew (2022)
  Artificial intelligence in the work context
  Journal of the Association for Information Science and Technology, 74(3), p. 303-310. Doi: 10.1002/asi.24730
• Hoffmann, Christian Pieter & Lutz, Christoph (2022)
  The contextual role of privacy concerns in online political participation
  European Journal of Communication. Doi: 10.1177/02673231221139040
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  Research on online political participation highlights how online platforms may facilitate or encumber political participation. In this contribution, we add to existing research on digital inequalities in online political participation by focusing on privacy concerns as a critical construct. We follow a contextual understanding on online privacy and examine a variety of online political behaviours to differentiate the distinctive roles privacy concerns play in higher and lower-threshold forms of participation. Based on a survey of German Internet users, we find that social media use exerts a strong positive effect on political participation, especially lower-threshold forms of participation. As privacy concerns are spread quite evenly throughout the population, they contribute little to the socioeconomic stratification of online political participation. Privacy concerns relate positively to higher-threshold forms of political participation. We discuss how higher- and lower-threshold participation constitute distinct contexts for users' considerations of privacy risks.