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Blyth, Dorothy; Jarrahi, Mohammad Hossein, Lutz, Christoph & Newlands, Gemma Elisabeth Marjorie
(2022)
Self-branding strategies of online freelancers on Upwork
Show summary
Self-branding is crucial for online freelancers as they must constantly differentiate themselves from competitors on online labor platforms to ensure a viable stream of income. By analyzing 39 interviews with freelancers and clients on the online labor platform Upwork, we identify five key self-branding strategies: boosting a profile, showcasing skills, expanding presence, maintaining relationships with clients, and individualizing brand. These self-branding strategies are contextualized within Goffman's dramaturgical theory and through an affordances lens, showing immanent tensions. While online freelancers successfully leverage self-branding to improve their visibility on Upwork and beyond, the client perspective reveals a fine line between too little and too much self-branding. Online freelancers must brand themselves in visibility games when the game rules are largely opaque, riddled with uncertainty, and constantly evolving. We connect the findings to adjacent platform economy research and derive a self-branding as a performance framework.
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Booth, Peter & Røyseng, Sigrid
(2022)
Artists and Online Dissemination: An Analysis of Positions and Position-Takings
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Gran, Anne-Britt & Gaustad, Terje
(2022)
Digitizing Cinemas – Comprehensive Intended and Unintended Consequences for Diversity
Show summary
This article concerns digitization of film distribution and exhibition in the entire cinema sector in Norway, its comprehensive consequences for diversity - seen from the perspective of cultural policy. The results of analyzing complete cinema statistics for three years (2008, 2013 and 2017) indicate that the digitization process “from film reels to film files” contributes to strengthened diversity in terms of repertoire, distribution and new audiences. For policy makers, cinema operators and researchers, the study presents positive intended and unintended consequences of digitizing the cinema sector. These positive consequences offer cinema operators new opportunities when it comes to repertoire diversity.
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Bracht, Eva M.; Barghi, Bita, Dumont, Kitty B., Edelmann, Charlotte M., Epitropaki, Olga, Fransen, Katrien, Giessner, Steffen R., Gleibs, Ilka H., Gonzalez, Roberto, Gonzalez, Ana Laguia, Lipponen, Jukka, Monzani, Lucas, Markovits, Yannis, Molero, Fernando, Leon, Juan A. Moriano, Neves, Pedro, Orosz, Gábor, Roland-Lévy, Christine, Schuh, Sebastian C., Sekiguchi, Tomoki, Song, Lynda Jiwen, Story, Joana, Boer, Diana, Stouten, Jeroen, Tatachari, Srinivasan, Valdenegro, Daniel, van Bunderen, Lisanne, Voros, Viktor, Wong, Sut I, Youssef, Farida, Zhang, Xin-an, Van Dick, Rolf, Haslam, S. Alexander, Kerschreiter, Rudolf, Lemoine, Jérémy E, Steffens, Niklas K., Akfirat, Serap Arslan & Avanzi, Lorenzo
(2022)
Innovation across cultures: Connecting leadership, identification, and creative behavior in organizations
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Newlands, Gemma Elisabeth Marjorie
(2022)
Anthropotropism: Searching for Recognition in the Scandinavian Gig Economy
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Yu, Shubin & Zhao, Luming
(2022)
Designing emotions for healthcare chatbots: A text-based or icon-based approach?
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Hoffmann, Christian Pieter & Lutz, Christoph
(2022)
The Contextual Role of Privacy Concerns in Online Political Participation
European Journal of Communication.
Show summary
Research on online political participation highlights how online platforms may facilitate or encumber political participation. In this contribution, we add to existing research on digital inequalities in online political participation by focusing on privacy concerns as a critical construct. We follow a contextual understanding on online privacy and examine a variety of online political behaviours to differentiate the distinctive roles privacy concerns play in higher and lower-threshold forms of participation. Based on a survey of German Internet users, we find that social media use exerts a strong positive effect on political participation, especially lower-threshold forms of participation. As privacy concerns are spread quite evenly throughout the population, they contribute little to the socioeconomic stratification of online political participation. Privacy concerns relate positively to higher-threshold forms of political participation. We discuss how higher- and lower-threshold participation constitute distinct contexts for users' considerations of privacy risks.
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Babalola, Mayowa T.; Bal, Matthijs, Cho, Charles H., Garcia-Lorenzo, Lucia, Guedhami, Omrane, Liang, Hao, Shailer, Greg & van Gils, Suzanne
(2022)
Bringing Excitement to Empirical Business Ethics Research: Thoughts on the Future of Business Ethics
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Alacovska, Ana; Bucher, Eliane & Fieseler, Christian
(2022)
A Relational Work Perspective on the Gig Economy: Doing Creative Work on Digital Labour Platforms
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Nystad, Kathrin; Drugli, May Britt, Lydersen, Stian, Lekhal, Ratib & Buøen, Elisabet Solheim
(2022)
Change in toddlers' cortisol activity during a year in childcare. Associations with childcare quality, child temperament, well-being and maternal education.
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Ciuchita, Robert; Medberg, Gustav, Penttinen, Valeria, Lutz, Christoph & Heinonen, Kristina
(2022)
Affordances Advancing User-Created Communication (UCC) in Service: Interactivity, Visibility, and Anonymity
Show summary
Purpose: Digital platform users not only consume but also produce communication related to their experiences. Although service research has explored users’ motivations to communicate and focused on outcomes such as electronic word-of-mouth (eWOM), it remains largely unexplored how users iteratively interact with communication artifacts and potentially create value for themselves, other users, and service providers. We thus introduce communicative affordances as a framework to advance user-created communication (UCC) in service.
Design/methodology/approach: Drawing from the literature in communication, service research, and interactive marketing, we introduce an affordance perspective on UCC in service.
Findings: We present three UCC affordances for the service context—interactivity, visibility, and anonymity—discuss opportunities and challenges for service providers associated with these affordances, and, finally, offer affordance-specific research questions and general recommendations for future research.
Research limitations/implications: By conceptualizing UCC in service from an affordances perspective, this paper moves beyond the traditional sender–receiver communication framework and emphasizes opportunities and challenges for service research and practice.
Practical implications: Instead of focusing separately on specific technologies or user behaviors, we recommend that service managers adopt a holistic perspective of user goals and motivations, use experiences, and platform design.
Originality: By conceptualizing UCC as an augmenting, dialogical process concerning users experiences, and by introducing communicative affordances as a framework to advance UCC in service, we offer an in-depth understanding of the diverse and ever-evolving landscape of communication in service.
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Newlands, Gemma Elisabeth Marjorie
(2022)
“This isn't forever for me”: Perceived employability and migrant gig work in Norway and Sweden
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Olsen, Ragnhild Kristine; Solvoll, Mona K & Futsæter, Knut Arne
(2022)
Gatekeepers as Safekeepers—Mapping Audiences’ Attitudes towards News Media’s Editorial Oversight Functions during the COVID-19 Crisis
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Buhmann, Alexander
(2022)
Unpacking Joint Attributions of Cities and Nation States as Actors in Global Affairs
Show summary
Public diplomacy efforts of nation states and cities within these states inevitably develop alongside another, giving rise to joint attributions regarding these entities as actors in global affairs, though also potentially intensifying perceptions of their independent and even contradictory roles in international diplomacy. Variations in attributions of cities and states as more or less conjoint actors can be expected to affect both the visibility of key actors and the formation of attitudes and behaviours towards these actors in international affairs. In this essay I explore how and in what dimensions such variations can be expected to occur, applying recent thinking on the constitution of social actors to this emerging debate in public and city diplomacy scholarship and proposing a conceptual framework that distinguishes joint ‘selfhood’ and ‘actorhood’ as key dimensions of joint city/state attributions. The essay includes a discussion of the implications of this conceptualisation for public and city diplomacy.
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Buhmann, Alexander & Fieseler, Christian
(2022)
Deep Learning Meets Deep Democracy: Deliberative Governance and Responsible Innovation in Artificial Intelligence
Show summary
Responsible innovation in artificial intelligence (AI) calls for public deliberation: well-informed “deep democratic” debate that involves actors from the public, private, and civil society sectors in joint efforts to critically address the goals and means of AI. Adopting such an approach constitutes a challenge, however, due to the opacity of AI and strong knowledge boundaries between experts and citizens. This undermines trust in AI and undercuts key conditions for deliberation. We approach this challenge as a problem of situating the knowledge of actors from the AI industry within a deliberative system. We develop a new framework of responsibilities for AI innovation as well as a deliberative governance approach for enacting these responsibilities. In elucidating this approach, we show how actors from the AI industry can most effectively engage with experts and nonexperts in different social venues to facilitate well-informed judgments on opaque AI systems and thus effectuate their democratic governance.
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Olsen, Ragnhild Kristine; Olsen, Gunhild Ring & Røsok-Dahl, Heidi
(2022)
Unpacking Value Creation Dynamics in Journalism Education. A Covid-19 Case Study
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Gläser, Daniel; van Gils*, Suzanne & Van Quaquebeke, Niels
(2022)
With or Against Others? Pay-for-Performance Activates Aggressive Aspects of Competitiveness
Show summary
While paying employees for performance (PfP) has been shown to elicit increased
motivation by way of competitive processes, the present paper investigates whether the same competitive processes inherent in PfP can also encourage aggressiveness. We tested our hypothesis in three studies that conceptually build on each other: First, in a word completion experiment (N = 104), we find that PfP triggers the implicit activation of the fighting and defeating facets of competitiveness. Second, in a multi-source field study (N = 94), coworkers
reported more interpersonal deviance from colleagues when the latter received a
performance bonus than when they did not. In our final field study (N = 286), we tested the full model, assessing the effect of PfP and interpersonal deviance mediated by competitiveness: Employees with a bonus self-reported higher interpersonal deviance towards their co-workers, which was mediated by individual competitiveness. These findings underscore that PfP can entail powerful yet widely unstudied collateral effects
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Wong, Sut I
(2022)
Job Crafting Can Help Digital Gig Workers Build Resilience
Harvard Business Review.
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Yu, Anqi; Yu, Shubin & Liu, Huaming
(2022)
How a “China-made” label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news
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Brockhaus, Jana & Zerfass, Ansgar
(2022)
Strengthening the role of communication departments: A framework for positioning communication departments at the top of and throughout organizations
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Isaksson, Maria & Solvoll, Mona K
(2022)
The rhetoric of the Norwegian government and health authorities during the COVID-19 pandemic
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Jarrahi, Mohammad Hossein; Lutz, Christoph & Newlands, Gemma Elisabeth Marjorie
(2022)
Artificial Intelligence, Human Intelligence and Hybrid Intelligence Based on Mutual Augmentation
Big Data and Society.
Show summary
There is little consensus on what artificial intelligence (AI) systems may or may not embrace. While this may point to multiplicity of interpretations and backgrounds, a lack of conceptual clarity could thwart development of a common ground around the concept among researchers, practitioners and users of AI and pave the way for misinterpretation and abuse of the concept. This article argues that one of the effective ways to delineate the concept of AI is to compare and contrast it with human intelligence. In doing so, the article broaches unique capabilities of humans and AI in relation to one another (human and machine tacit knowledge), as well as two types of AI systems: one that goes beyond human intelligence and one that is necessarily and inherently tied to it. It finally highlights how humans and AI can augment their capabilities and intelligence through synergistic human-AI interactions (i.e., human-augmented AI and augmented human intelligence), resulting in hybrid intelligence, and concludes with a future-looking research agenda.
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Yu, Shubin; Xiong, Ji (Jill) & Shen, Hao
(2022)
The rise of chatbots: The effect of using chatbot agents on consumers’ responses to request rejection
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Røyseng, Sigrid; Henningsen, Erik & Vinge, John
(2022)
The moral outlooks of cultural workers in pandemic times
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Grenness, Tor
(2022)
“If You Don’t Cheat, You Lose”: An Explorative Study of Business Students’ Perceptions of Cheating Behavior
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Sørensen, Rune Jørgen; Iversen, Jon Marius Vaag, From, Johan & Bonesrønning, Hans
(2022)
Parenting styles and school performance: evidence from second-generation immigrants in Norway
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Solberg, Elizabeth; Adamska, Katarzyna, Wong, Sut I & Traavik, Laura E. Mercer
(2022)
When managers believe technological ability is fixed
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Maier, Carmen Daniela; Frandsen, Finn & Johansen, Winni
(2022)
Understanding the arena of smoldering crises: a longitudinal study of discursive struggles after implementing a new IT health care platform
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Černe, Matej; Bunjak, Aldijana, Wong, Sut I & Moh'd, Shaima' Salem
(2022)
I'm creative and deserving! From self-rated creativity to creative recognition
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van Trijp, Catharina Petronella Johanna; Broekhuizen, Martine Louise, Moser, Thomas, Barata, M Clara & Aguiar, Cecília
(2022)
Parental perspectives on ECEC settings that foster child well-being: a comparison across nine European countries
Show summary
Parents play a vital role in identifying children’s needs for support and Early Childhood Education and Care (ECEC) features that support children’s well-being. This study examined parental perspectives on features of ECEC that foster young children’s well-being under and above the age of 3 years by interviewing 359 parents across nine European countries (England, Finland, Germany, Greece, Italy, the Netherlands, Norway, Poland, and Portugal). Results revealed that parental perspectives largely converged with quality features discussed in ECEC research. Process quality features were mentioned more frequently than structural features for all children 0- to 6-years-old in almost all countries. However, care-oriented features were mentioned more frequently for under 3 years, and educational-oriented features were mentioned more frequently for the older group. Regarding structural features, patterns of responses across the two age groups were similar in most countries. Age differences were not more pronounced in countries with a split governance system.
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Cuthbertson, Richard & Furseth, Peder Inge
(2022)
Digital services and competitive advantage: Strengthening the links between RBV, KBV, and innovation
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Xiao, Yi & Yu, Shubin
(2022)
Using Humor to Promote Social Distancing on Tiktok During the COVID-19 Pandemic
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Nübold, Annika; van Gils, Suzanne & Zacher, Hannes
(2022)
Daily Work Role Stressors and Dark Triad States: Results of Two Diary Studies
Show summary
Organizational research on the dark triad has, so far, focused on individual differences in employees’ stable tendencies to act in manipulative, grandiose, or callous ways (i.e., dark triad traits). Research on momentary expressions of Machiavellianism, narcissism, and psychopathy (i.e., dark triad states) and the work situations that may trigger them is still in its infancy. Based on the conservation of resources theory, we hypothesized that daily role ambiguity and role conflict deplete employees’ daily self-control resources which, in turn, is related to the daily expression of dark triad states. To test our hypotheses, we conducted two daily diary studies across 5 and 10 workdays. Consistent with expectations, on days when employees experienced more role conflict than usual, they were more likely to express their darker side of personality. In contrast, hypotheses about the detrimental effects of daily role ambiguity and the mediating role of daily self-control depletion were not supported.
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Brockhaus, Jana; Buhmann, Alexander & Zerfass, Ansgar
(2022)
Digitalization in corporate communications: understanding the emergence and consequences of CommTech and digital infrastructure
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Wong, Sut I; Solberg, Elizabeth & Traavik, Laura E. Mercer
(2022)
Individuals' fixed digital mindset, internal HRM alignment and feelings of helplessness in virtual teams
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Erlandsen, Margrethe Aaen; Harwiss, Hilde, Bjartveit, Steinar & Arnevik, Espen Kristian Ajo
(2022)
Ledelse mellom sterke ideologier og lillebrorkomplekser – en eksplorerende studie i tverrfaglig spesialisert rusbehandling
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Wong, Sut I; Berntzen, Marthe, Warner-Søderholm, Gillian & Giessner, Steffen Robert
(2022)
The negative impact of individual perceived isolation in distributed teams and its possible remedies
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Aroyo, Alexander; Solberg, Mads, Tamò-Larrieux, Aurelia, De Bruyne, Jan, Dheu, Orian, Fosch-Villaronga, Eduard, Gudkov, Aleksei, Hoch, Holly, Jones, Steve, Lutz, Christoph & Sætra, Henrik Skaug
(2021)
Overtrusting Robots: Setting a Research Agenda to Mitigate Overtrust in Automation
Show summary
There is increasing attention given to the concept of trustworthiness for artificial intelligence and robotics. However, trust is highly context-dependent, varies among cultures, and requires reflection on others’ trustworthiness, appraising whether there is enough evidence to conclude that these agents deserve to be trusted. Moreover, little research exists on what happens when too much trust is placed in robots and autonomous systems. Conceptual clarity and a shared framework for approaching overtrust are missing. In this contribution, we offer an overview of pressing topics in the context of overtrust and robots and autonomous systems. Our review mobilizes insights solicited from in-depth conversations from a multidisciplinary workshop on the subject of trust in human-robot interaction, held at a leading robotics conference in 2020. A broad range of participants brought in their expertise, allowing formulation of a forward-looking research agenda on overtrust and automation biases in robotics and autonomous systems. Key points include the need for multidisciplinary understandings that are situated in an eco-system perspective, the consideration of adjacent concepts such as deception and anthropomorphization, a connection to ongoing legal discussions through the topic of liability and a socially embedded understanding of overtrust in education and literacy matters. The article integrates diverse literature and provides a ground for common understanding for overtrust in the context of human-robot interaction.
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Van Trijp, Catharina Petronella Johanna; Lekhal, Ratib, Drugli, May Britt, Rydland, Veslemøy, van Gils, Suzanne, Vermeer, Harriet J & Buøen, Elisabet Solheim
(2021)
The Association between Toddlers’ Temperament and Well-Being in Norwegian Early Childhood Education and Care, and the Moderating Effect of Center-Based Daycare Process Quality.
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Larsen, Lotta Bjørklund & Brøgger, Benedicte
(2021)
Tax compliance dancing. The Importance of Time and Space in Taxing Multinational Corporations
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Van Trijp, Catharina Petronella Johanna; Lekhal, Ratib, Drugli, May Britt, Rydland, Veslemøy & Buøen, Elisabet Solheim
(2021)
Validation of the Leiden Inventory for the Child’s Well-Being in Daycare (LICW-D) Questionnaire in Norwegian Early Childhood Education and Care Centers
Show summary
The promotion of children’s development and well-being is a core concept in Early Childhood Education and Care (ECEC) quality frameworks. Yet, few validated instruments measuring young children’s well-being exist. This study examined the validity of The Leiden Inventory for the Child’s Well-being in Daycare (LICW-D) (De Schipper et al., 2004b) in a sample of toddlers (n = 1,472) attending ECEC centers in Norway, using confirmatory factor analysis. Factorial invariance across gender and concurrent validity were also investigated. Indicators of concurrent validity were problem behaviors and difficult temperament, as rated by professional caregivers. Results showed a marginally acceptable fit for the hypothesized one-factor model, when allowing the measurement error of four item pairs to be correlated. This slightly modified model showed satisfactory concurrent validity, and factorial invariance across gender was confirmed.
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Yu, Shubin & Hudders, Liselot
(2021)
Measurement invariance of the modified brand luxury index scale across gender, age and countries
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Røyseng, Sigrid
(2021)
Public art debates as boundary struggles
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Waldkirch, Matthias; Bucher, Eliane, Schou, Peter Kalum & Grünwald, Eduard
(2021)
Controlled by the algorithm, coached by the crowd–how HRM activities take shape on digital work platforms in the gig economy
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Wong, Sut I; Bunjak, Aldijana, Černe, Matej & Fieseler, Christian
(2021)
Fostering Creative Performance of Platform Crowdworkers: The Digital Feedback Dilemma
Show summary
With crowdsourcing increasingly contributing to organizations’ innovative performance, it becomes more and more important for them to cultivate the creativity of their crowdsourcing communities. While digital feedback is the main, if not the only, two-way channel of communication between the platforms and the crowdworkers, little is yet known about how to use digital feedback to manage and foster the creative performance of crowdworkers. This study examines how the provision and nature of feedback, provided virtually through online interfaces, influence creative performance. We argue that the alleged positive relationship between the creative self-efficacy of crowdworkers and creative performance is conditional upon the joint effect of digital feedback valence and the degree to which crowdworkers focus on learning as achievement outcomes. We conducted a two-stage experimental study with 298 participants in a crowdsourcing setting. The results show that feedback provided in virtual settings, irrespective of whether the feedback is positive or negative, can be perceived as surveillance and thus hurt the creative performance of crowdworkers with high creative self-efficacy but low mastery goal orientation. However, the results also show that when receiving negative feedback, community members who have high creative self-efficacy and mastery goal orientation try harder in subsequent creative tasks. Accordingly, we advocate for nurturing platform cultures that emphasize both confidence in the contributor’s own competence and the abilities to learn and develop.
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Buhmann, Alexander; Maltseva, Kateryna, Fieseler, Christian & Fleck, Matthes
(2021)
Muzzling social media: The adverse effects of moderating stakeholder conversations online
Show summary
Many organizations struggle to meaningfully engage with their stakeholders on political, societal and environmental topics via social media. Often such discourses unravel into splintered and negative conversations, raising the question whether organizations can and should exercise some level of control and ‘steering’ in these conversations and, if so, how stakeholders would react to such ‘top down’ moderation. Existing studies lack empirical insights into the impacts of different levels of moderation in social media conversations on stakeholder attitudes. Two experimental studies were developed to test the effect of different levels of organizational moderation on stakeholder attitudes towards organizations. We show that increased levels of moderation negatively affect attitudes towards an organization, satisfaction with an organization's performance, and trust in the organization. Increased moderation also significantly undermines beliefs in the commitment of the organization to its stakeholders and control mutuality. This paper extends recent qualitative attempts to build new theory around stakeholder dialogues on social media by testing the effects of varying levels of moderation in such dialogues.
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Hagelstein, Jens; Einwiller, Sabine & Zerfass, Ansgar
(2021)
The ethical dimension of public relations in Europe: Digital channels, moral challenges, resources, and training
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Pilav-Velic, Amila; Černe, Matej, Trkman, Peter, Wong, Sut I & Abaz, Anela Kadic
(2021)
Digital or innovative: Understanding "digital literacy - practice - innovative work behavior" chain
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Ziegele, Daniel & Zerfass, Ansgar
(2021)
Stress resilience: researching a key competence for professionals in communication management
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Jarrahi, Mohammad Hossein; Newlands, Gemma Elisabeth Marjorie, Lee, Min Kyung, Wolf, Christine, Kinder, Eliscia & Sutherland, Will
(2021)
Algorithmic management in a work context
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Wong, Sut I & van Gils, Suzanne
(2021)
Initiated and received task interdependence and distributed team performance: the mediating roles of different forms of role clarity
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Kampen Kristensen, Linn-Birgit
(2021)
Leveraging Blogger Influence in the Launch of Storytel
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Alm, Kristian & Guttormsen, David S.A.
(2021)
Enabling the Voices of Marginalized Groups of People in Theoretical Business Ethics Research
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Bucher, Eliane; Fieseler, Christian, Lutz, Christoph & Buhmann, Alexander
(2021)
Professionals, purpose-seekers, and passers-through: How microworkers reconcile alienation and platform commitment through identity work
Show summary
Digital microwork consists of remote and highly decontextualized labor that is increasingly governed by algorithms. The anonymity and granularity of such work is likely to cause alienation among workers. To date we know little about how workers reconcile such potential feelings of alienation with their simultaneous commitment to the platform. Based on a longitudinal survey of 460 workers on a large microworking platform and a combination of quantitative and qualitative analyses, we show that (1) alienation is present in digital microwork. However, our study also finds that (2) workers’ commitment to the platform over time may alter their subjective perceptions of alienation. Drawing from qualitative statements, we show (3) how workers perform identity work that might help reconcile feelings of alienation with simultaneous platform commitment. Our findings contribute to solving the paradox of worker commitment to precarious platform labor, which is an issue frequently raised in the digital labor literature.
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Fosch-Villaronga, E.; van der Hof, S, Lutz, C. & Tamò-Larrieux, A.
(2021)
Toy story or children story? Putting children and their rights at the forefront of the artificial intelligence revolution
Show summary
Policymakers need to start considering the impact smart connected toys (SCTs) have on children. Equipped with sensors, data processing capacities, and connectivity, SCTs targeting children increasingly penetrate pervasively personal environments. The network of SCTs forms the Internet of Toys (IoToys) and often increases children's engagement and playtime experience. Unfortunately, this young part of the population and, most of the time, their parents are often unaware of SCTs’ far-reaching capacities and limitations. The capabilities and constraints of SCTs create severe side effects at the technical, individual, and societal level. These side effects are often unforeseeable and unexpected. They arise from the technology's use and the interconnected nature of the IoToys, without necessarily involving malevolence from their creators. Although existing regulations and new ethical guidelines for Artificial Intelligence provide remedies to address some of the side effects, policymakers did not develop these redress mechanisms having children and SCTs in mind. This article provides an analysis of the arising side effects of SCTs and contrasts them with current regulatory redress mechanisms. We thereby highlight misfits and needs for further policy making efforts.
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Booth, Peter; Navarrete, Trilce & Ogundipe, Anne Christine Titilayo
(2021)
Museum open data ecosystems: a comparative study
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Büchi, Moritz; Fosch-Villaronga, Eduard, Lutz, Christoph, Tamò-Larrieux, Aurelia & Velidi, Shruthi
(2021)
Making sense of algorithmic profiling: User perceptions on Facebook
Show summary
Algorithmic profiling has become increasingly prevalent in many social fields and practices, including finance, marketing, law, cultural consumption and production, and social engagement. Although researchers have begun to investigate algorithmic profiling from various perspectives, socio-technical studies of algorithmic profiling that consider users’ everyday perceptions are still scarce. In this article, we expand upon existing user-centered research and focus on people’s awareness and imaginaries of algorithmic profiling, specifically in the context of social media and targeted advertising. We conducted an online survey geared toward understanding how Facebook users react to and make sense of algorithmic profiling when it is made visible. The methodology relied on qualitative accounts as well as quantitative data from 292 Facebook users in the United States and their reactions to their algorithmically inferred ‘Your Interests’ and ‘Your Categories’ sections on Facebook. The results illustrate a broad set of reactions and rationales to Facebook’s (public-facing) algorithmic profiling, ranging from shock and surprise, to accounts of how superficial – and in some cases, inaccurate – the profiles were. Taken together with the increasing reliance on Facebook as critical social infrastructure, our study highlights a sense of algorithmic disillusionment requiring further research.
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Talukdar, Nabanita & Yu, Shubin
(2021)
Breaking the psychological distance: the effect of immersive virtual reality on perceived novelty and user satisfaction
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Buhmann, Alexander & Fieseler, Christian
(2021)
Tackling the Grand Challenge of Algorithmic Opacity Through Principled Robust Action
Show summary
Organizations increasingly delegate agency to artificial intelligence. However, such systems can yield unintended negative effects as they may produce biases against users or reinforce social injustices. What pronounces them as a unique grand challenge, however, are not their potentially problematic outcomes but their fluid design. Machine learning algorithms are continuously evolving; as a result, their functioning frequently remains opaque to humans. In this article, we apply recent work ontackling grand challenges though robust action to assess the potential and obstacles of managing the challenge of algorithmic opacity. We stress that although this approach is fruitful, it can begainfully complemented by a discussion regarding the accountability and legitimacy of solutions. In our discussion, we extend the robust action approach by linking it to a set of principles that can serve to evaluate organisational approaches of tackling grand challenges with respect to their ability to foster accountable outcomes under the intricate conditions of algorithmic opacity.
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Berntzen, Marthe & Wong, Sut I
(2021)
Autonomous but interdependent: The roles of initiated and received task interdependence in distributed team coordination
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Jarrahi, Mohammad Hossein; Newlands, Gemma Elisabeth Marjorie, Butler, Brian S., Savage, Saiph, Lutz, Christoph, Dunn, Michael & Sawyer, Steve
(2021)
Flexible work and personal digital infrastructures
Show summary
As flexible work arrangements such as remote working or digital nomadism are normalized, the structure of work, performance expectations, and employee-employer relationships fundamentally change, presenting both benefits and risks for workers. Currently,the design and management of ICT systems for work is still geared towards ‘standard’ organizational settings and traditional forms of work. However, Personal Digital Infrastructures (PDIs) emerge as alternative sociotechnical infrastructures that can help workers realize the opportunities of flexible work while avoiding challenges of precarious work. Building on extensive empirical work, we present PDIs as consumerized, connective, adaptive, and temporally hybrid systems which reflect and reinforce multiple dimensions of flexibility: spatial, temporal, organizational, and technological. We provide implications on how the design and management of ICT systems for work can be made more amenable to the needs of flexible workers.
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Schou, Peter Kalum; Bucher, Eliane & Waldkirch, Matthias
(2021)
Entrepreneurial learning in online communities
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van Dick, Rolf; Avanzi, Lorenzo, Bodla, Ali Ahmad, Bunjak, Aldijana, Černe, Matej, Dumont, Kitty B., Edelmann, Charlotte M., Epitropaki, Olga, Fransen, Katrien, García-Ael, Cristina, Giessner, Steffen, Cordes, Berrit L., Gleibs, Ilka H., Godlewska-Werner, Dorota, González, Roberto, Kark, Ronit, Gonzalez, Ana Laguia, Lam, Hodar, Lipponen, Jukka, Lupina-Wegener, Anna, Markovits, Yannis, Maskor, Mazlan, Lemoine, Jérémy E., Molero, Fernando, Monzani, Lucas, Leon, Juan A. Moriano, Neves, Pedro, Orosz, Gábor, Pandey, Diwakar, Retowski, Sylwiusz, Roland-Lévy, Christine, Samekin, Adil, Schuh, Sebastian, Steffens, Niklas K., Sekiguchi, Tomoki, Song, Lynda Jiwen, Story, Joana, Stouten, Jeroen, Sultanova, Lilia, Tatachari, Srinivasan, Valdenegro, Daniel, van Bunderen, Lisanne, Van Dijk, Dina, Wong, Sut I., Haslam, S. Alexander, Youssef, Farida, Zhang, Xin-An, Kerschreiter, Rudolf, Akfirat, Serap Arslan, Ballada, Christine Joy A., Bazarov, Tahir & Aruta, John Jamir Benzon R.
(2021)
Identity leadership, employee burnout and the mediating role of team identification: Evidence from the global identity leadership development project
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Kampen Kristensen, Linn-Birgit & Lüders, Marika
(2021)
Convenient and worth the price? Identifying early users and predicting future use of book streaming services
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Buøen, Elisabet Solheim; Lekhal, Ratib, Lydersen, Stian, Berg-Nielsen, Turid Suzanne & Drugli, May Britt
(2021)
Promoting the Quality of Teacher-Toddler Interactions: A Randomized Controlled Trial of “Thrive by Three” In-Service Professional Development in 187 Norwegian Toddler Classrooms
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The effectiveness of the Thrive by Three intervention, a 10-month, multicomponent, in-service professional development model to promote the quality of caregiver-toddler interactions (i.e., process quality), was tested utilizing a clustered randomized controlled design. Eighty childcare centers with 187 toddler classrooms in Norway were randomly assigned to either the Thrive by Three intervention group (n=87) or a usual-activity wait list control group (n=100). Interactional quality was assessed with the Toddler version of the Classroom Assessment Scoring System (CLASS-Toddler) at three timepoints: pre-, mid-, and post-intervention. There were significant group differences in change in quality during the intervention period in both CLASS domains, Emotional and Behavioral Support (EBS), and Engaged Support for Learning (ESL), with greater overall differences in the ESL domain. Quality increased in the intervention groups, but quality decreased in the control group from baseline to post-intervention. There were significant group differences in quality at baseline. The Thrive by Three intervention had a positive effect on teacher-toddler interactions in both the EBS and ESL domains. Results need to be replicated preferably in more diverse samples.
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Meurer, Madeleine; Waldkirch, Matthias, Schou, Peter Kalum, Bucher, Eliane & Burmeister-Lamp, Katrin
(2021)
Digital affordances: how entrepreneurs access support in online communities during the COVID-19 pandemic