Associate Professor - Department of Leadership and Organizational Behaviour
Wikhamn, Wajda & Remneland Wikhamn, Björn (2019)
Gender diversity and innovation performance: Evidence from R&D workforce in Sweden
International Journal of Innovation Management
Wikhamn, Wajda (2019)
Innovation, sustainable HRM and customer satisfaction
International Journal of Hospitality Management, 76, s. 102- 110.
The purpose of this paper is to explore how sustainable human resource management (HRM) practices impact the innovation-customer satisfaction relationship in Swedish hotels. Responding hotels were profiled into four groups based on their involvement in two sustainable HR practices. The findings indicate the relationship between innovation and customer satisfaction is dependent on sustainable HR practices in the organization. Although innovation and sustainable HR practices impact customer satisfaction positively, their interaction suggests that the one can substitute the other to achieve superior customer satisfaction. The study concludes that sustainable HR practices enhance a hotel’s capability to innovate and to have satisfied customers. The relationship between sustainable HR practices and innovation is discussed.
Wikhamn, Wajda & Selart, Marcus (2019)
Empowerment and initiative: the mediating role of obligation
Employee relations, 41(4), s. 662- 677. Doi: 10.1108/ER-11-2017-0273
|2008||University of Gothenburg||PhD|
|2018 - Present||BI Norwegian Business School||Associate professor, Department of Leadership and Organizational Behavior,|
|2014 - 2018||University of Gothenburg||Associate professor, Department of Business Administration, School of Business, Economics, and Law.|
|2009 - 2013||University of Gothenburg||Assistant professor, Department of Business Administration, School of Business, Economics, and Law.|
|2004 - 2008||University of Gothenburg||PhD Candidate, Department of Business Administration, School of Business, Economics, and Law.|