Introduction
All contemporary human service providers and personnel managers encounter situations in which they are required to help people to change some aspect of their behaviour. In the workplace, such situations may include employees' need for improved role effectiveness, personnel conflicts, organizational changes that affect the individual, such as job loss, restructuring and reorganization. All people who counsel operate from theoretical frameworks about how people become the way they are, how they respond to situations, how problems evolve and are maintained, and how people can be helped to change. Counselling is also at the heart of coaching, which has become very popular as a tool in many contemporary leadership development programmes. This course will give students an up-to-date overview of major theoretical approaches in counselling and how they are used in counselling work problems.