Performance Management

Introduction

Performance management involves the development, facilitation, and use of control mechanisms to support the value creation process. In business operations, goal and indicator management is the prevailing form of control. This form of control fundamentally revolves around three things:

1. identifying factors that positively and negatively impact value creation
2. making resources available and coordinating them to move in the same direction towards a designated course
3. signalling deviations from a designated course, correcting the course, and learning from experiences. In performance management, control tools are used to close negative gaps on a designated course or to stimulate debate and strategic renewal.

Course content

Part 1 - Perspectives on Performance Management

• Value creation: what, why, how, and for whom
• Various forms of performance management
• Performance management in business operations
• Key management concepts
• Dynamic management

Part 2 - Costs and Operational Efficiency

• Cost concepts
• Relevance of costs and revenues
• Operational efficiency

Part 3 - Goal and Indicator Management

• The balanced scorecard
• Sustainability reporting
• Case-based development of goal management models
• Forecast-based management

Part 4 - Budgeting

• Budget's relationship with financial accounting
• Budget's place in goal management
• Profit budgeting
• Cash flow budgeting
• Balance sheet budgeting
• Budget simulation
• Internal reporting