Crisis Management, Crisis Communication, COVID-19 and the Nordic countries

Lecture 5 - NORA online Lecture Series

  • Starts:11:30, 19 November 2020
  • Ends:12:30, 19 November 2020
  • Location:Zoom
  • Contact:#NORA (nora@bi.no )

The Nordic Alliance for Communication & Management (#NORA)

Crisis Management, Crisis Communication, COVID-19 and the Nordic countries

The aim of this webinar is twofold. First, we want to present new crisis management and crisis communication research in the Nordic countries, and discuss whether there is such a thing as a Nordic dimension within this field? Next, we want to study what we have learned from the pandemic of COVID-19 about crisis communication in the Nordic countries (in research and practice), including insights into the work with global crisis communication in Sandvik, a global engineering company with more than 40.000 employees. What kind of communication needs have they identified and what are the lessons learned so far?


  • Finn Frandsen & Winni Johansen (Aarhus University and adjunct professors at BI, Oslo)
  • Jesper Falkheimer (Lund University and adjunct professor at Kristiania University College, Oslo)
  • Kristina Jämtelid (former Communication Specialist and crisis team member at Sandvik, since November 2020 university lecturer at Mid Sweden University)


Jesper Falkheimer

Jesper Falkheimer (Ph.D.) is Professor at Department of Strategic Communication, Lund University, Sweden, and Professor II at Kristiana University College, Oslo, Norway. His research interests are strategic communication in general, and more specific, crisis communication, public relations, communication management, terrorism and place branding. Since several years he has combined research with university management positions and is now Executive Director for Division for Research, Collaboration and Innovation at Lund University, after six years as Rector for Campus Helsingborg. He is Editor-in-Chief for Journal of Communication Management, Honorary Fellow at Hong Kong Polytechnic University, and an executive board member of one of the major communication agencies in Sweden. He is the author and co-author of over 115 publications. He is co-editor (main editors Robert Heath and Winni Johansen) for International Encyklopedia of Strategic Communication (2018, Wiley), and recently published the textbook Strategic Communication: an Introduction (with M. Heide, Routledge).

Finn Frandsen

Finn Frandsen (Ph.D.) is a Professor of Corporate Communication in the Department of Management, Aarhus BSS, Aarhus University and adjunct professor at BI Norwegian Business School, Oslo. His primary research interest is organizational crises, crisis management and crisis communication. He has explored various aspects of organizational crises: crisis communication and organizational legitimacy, internal crisis communication, visual crisis communication, crisis consulting, the crisis communication of trade associations, the crisis communication of public sector organizations, and most recently, Popular Crisis Management Books. His research has been published in international journals and handbooks. His most recent publications are Organizational Crisis Communication: A Multivocal Approach (Sage, 2017) and Crisis Communication (Handbook of Communication Science no. 23) (Mouton de Gruyter, 2020). In 2019, Finn Frandsen and Winni Johansen received the KOM’ Prisen for their “outstanding work within professionalization and institutionalization of corporate communication in Denmark”.

Winni Johansen

Winni Johansen (Ph.D.) is a professor of Corporate Communication in the Department of Management, at Aarhus University, and adjunct professor at BI Norwegian Business School in Oslo. Her research interests include crisis management and crisis communication, social media, crisis consulting, internal crisis communication, environmental communication and strategic communication in private and public organizations. She is the co-editor of Organizational Crisis Communication: A Multivocal, Approach (Sage, 2017), International Encyclopedia of Strategic Communication (Wiley-Blackwell, 2018), Crisis Communication (Handbook) (Mouton de Gruyter, 2020), and has published more than 85 scholarly articles or book chapters. Together with Finn Frandsen, she was awarded the KOM’Prisen 2019 by by the Danish Union of Journalists (Media & Communication) and Kforum (Danish community for communication professionals) for their contributions to the professionalization of corporate communication in education and business in Denmark, and for their internationally renowned crisis communication research.

Kristina Jämtelid

Kristina Jämtelid, PhD, has a background from Stockholm University as a lecturer and researcher in organizational communication. From 2008 she has worked as a Communication Specialist at Sandvik, a global engineering company with around 40 000 employees globally, where she has worked with communicative leadership, change communication, and strategic communication. Between February and October 2020 she has been involved in different crisis teams within Sandvik related to the corona pandemic. Since beginning of November 2020 she is a university lecturer at Mid Sweden University.